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Posted 1 weeks agoTechnical Enablement Manager 3 (Italian Speaking)
at Datadoghq
Amsterdam, NetherlandsHybrid
Responsibilities
- TEMs plan and lead educational sessions to ensure customers know how to integrate Datadog into their IT Operations and how it translates to business value.
- Lead Foundational Enablement Webinars on a wide range of topics independently ensuring consistency and clarity.
- Deliver Technical Enablement training by facilitating customized, high-engagement sessions tailored to customer-defined goals and topics, maintaining strong Customer Satisfaction (CSAT) scores within normal lead time..
- Identify, update, and iterate on Foundational Enablement content to keep pace with evolving customer needs and platform capabilities.
- Mentor new hires, providing guidance on best practices in enablement delivery and customer engagement.
- Collaborate with Product, Engineering, and Technical Services teams to provide structured, actionable feedback that improves both product features and enablement offerings.
- Perform internal enablement for cross-functional technical teams (Engineering, Support, Customer Success, etc.).
- Own, deliver, and continuously improve a recurring in-person Foundation Enablement event (as assigned) ensuring consistent impact and long-term success.
- Lead at least one field workshop per year or serve as a teaching assistant across multiple topics. Who You Are:
Requirements
- experience in cloud-native or observability environments.
- Strong foundation in observability, monitoring, or cloud-native technologies, with the ability to quickly develop expertise in Datadog’s core areas (Infrastructure, Logs, APM) and continually expand into additional product areas over time.
- Strong knowledge of at least one major cloud provider (AWS, Azure, GCP) and hands-on
- experience with modern automation and development tooling (scripting, CI/CD, containerization, configuration management).
- Recognized for expert presentation skills, with the ability to communicate technical concepts clearly to diverse audiences - from technical practitioners to executives.
- Proven success in driving high CSAT scores across customer training engagements.
- Successfully completed at least one industry-related certification (e.g., AWS, Kubernetes, or other relevant areas). Hands-on
- experience with modern automation and development tooling, including scripting languages (Python, JavaScript, Ruby), configuration management (Chef, Puppet), CI/CD platforms (Jenkins, GitLab), and containerization technologies (Docker, Kubernetes), along with familiarity with DevSecOps practices
- Fluency in English & Italian required.
- Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.
- It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.
- Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.
- Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center.
Experience
- A seasoned technical trainer or enablement professional with 5+ years of related
Benefits
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Additional details
- The Technical Solutions team (Datadog’s post-sales enablement function) enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.
- A Technical Enablement Manager (TEM) provides advisory services to our largest customers by providing targeted technical training over the comprehensive suite of products and features available at Datadog.
- At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table.
- We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do:
- Partner with Sales, Customer Success, and TEM leadership to scope and position enablement services that align with customer priorities and drive adoption.
- Contribute to at least two team Objectives and Key Results (OKRs) efforts annually to advance enablement operations and offerings.
- Stay informed on observability concepts, industry trends, and DevOps practices; contribute insights to enhance customer engagements.
- Experienced in creating or updating enablement content to improve training quality and scalability.
- Able to demonstrate professional judgment in solving diverse problems and managing customer interactions.
- Mentor-minded, comfortable supporting the growth of peers and new hires.