other
Posted 1 weeks agoCloud R Analyst-Azure, AKS, SQL
at Epocare
Bangalore, IndiaHybrid
Responsibilities
- Investigate and analyze reported user’s queries/issues/problems from external customers through to a satisfactory conclusion within the SLA’s that are specific to the customer.
- Ensure that the recommendations/ solutions are in accordance to the Standard Operating Procedures and customer’s system design.
- Update users/customers during the troubleshooting and lifecycle of the issue, ensuring the customer is always up-to-date.
- Test solutions, scripts and fixes (within parameters provided by the customer management), and co-ordinating issues with other departments.
- Produce necessary documentation of Epicor Cloud Services service’s and users.
- Coordinate with the customers on solutions to be completed at the customer’s site.
- Prepare and provide execution instructions for the relevant users and customers.
- Maintain an audit trail of the actions/steps/testing taken for a specific issue under the ticket number of the action request system.
- Be part of a ‘Global Cloud Service department’, while being an Epicor employee.
Requirements
- experience of these services will be desirable but not essential: Hosting System Management Server and Database Backups Database Administration Application Maintenance User ID Provisioning Printer Management Capacity Management Availability Management Disaster Recovery To be a successful Technical Support Analyst the following skills are essential: Good knowledge of computer technology (see technology skills list) Good verbal communication skills Fluent spoken and written English language Quick Learner
- experience in some of the following is strongly desirable: Azure / Amazon Web Services / Google Cloud Microsoft Windows Server Microsoft Active Directory Kubernetes PowerShell scripting Microsoft SQL VMWare / HyperV Special Features and
- Requirements The Analyst's will be required to work on some weekends and public holidays as assigned by their managers.
- Includes on the job training, web based trainings, internal trainings, study of historical data material and self-learning The Analyst's will be expected to study and understand ITIL (Information Technology Infrastructure Library) framework and how it applies to day to day activities Training will be provided for Epicor specific technical knowledge and functional knowledge, also Cloud Services Analyst's will be asked to take Epicor certifications on ERP In certain occasions the Analyst will be asked to
- Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP.
- From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters.
Benefits
- We offer a competitive salary and benefits.
- And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay &
- Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Additional details
- Issues relating to other software should be recorded and then passed onto other departments.
- Consult with experts outside of department where issues that cannot be solved.
- Our Analyst’s that work in Cloud Services will provide the following Services to our customers. Some
- The training period takes 3 months, afterwards is scheduled for a fortnight-period.
- Epicor is proud to be an Equal Opportunity / Affirmative Action Employer #LI-SH1 #Hybrid Evening shift: 4:30 PM to 1:30 AM About Epicor At Epicor, we’re truly a team.
- We help businesses stay future-ready by connecting people, processes, and technology.
- Together, Epicor employees are creating a more resilient global supply chain.
- Whatever your career journey, we’ll help you find the right path.
- Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive.
- Benefits Health and Wellness: Comprehensive health and wellness