Customer Support Analyst, Fund Administration

BrazilOn-site

Responsibilities

Ensure accurate documentation of customer interactions within Salesforce to facilitate feedback between Support and Product, as well as with the customer
Conduct demos/webinars with customers as they are scheduled

Trusted by 65,000+ companies in 160+ countries, Carta’s platform of software and services lays the groundwork so you can build, invest, and scale with confidence.
Together, Carta is creating the end-to-end ERP platform for private markets.
English Fluency Required* About You
Exhibit diplomacy, tact, and poise under pressure when working through customer issues as well as a strong sense of curiosity to solve problems
Demonstrates an ability to communicate in a timely and accurate manner with customers and internal teams •
Experience in a Customer Service or client-facing role within SaaS Proficient in Excel
Carta uses E-Verify in the United States for employment authorization. See the E-Verify and Department of Justice websites for more details.

Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit.
At Carta, our employees set out on a mission to unlock the power of equity ownership for more people in more places.
Ability to articulate both technical software issues as well as address equity/finance/accounting related questions in an accurate and concise manner in English both verbally and in writing
Equity, financial or venture capital background is a plus The Interview Process
If that goes well, you’ll be given a written assessment to complete, and the final stage is a formal interview with several panels covering different aspects of the position. Salary
Carta’s compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans.
Our minimum cash compensation (salary + commission if applicable) range for this role is: