operations
Posted 6 days agoEmail Operations Specialist
at Braze
Bucharest, RomaniaHybrid
Responsibilities
- Manage client IP Pools to achieve timely assignments of IP addresses and achieve setup target times.
- Manage your personal ticket queue to ensure regular turnover and completion of setups.
- Establish and maintain documentation such as best practices, compliance and playbooks to support repeatability as we expand and onboard new markets and new email and CDN partners.
- Establish and maintain ESP-specific documentation to show differences in email setup and to provide expertise on this information internally.
- Document issues with tooling and processes
Requirements
- Email is an established channel where there are different technical considerations than our SDK-based messaging channels, and there will be an opportunity for the analyst to learn the tools and processes, to successfully execute our email onboarding experience.
- You will collaborate with a diverse cast across GTM teams, Product, Sales, RevOps, Growth, Alliances, SMS Ops and our email partners.
- experience in an operational role with a technical product, ideally in a SaaS, mobile or marketing automation oriented company •
- Experience with direct customer contact and the patience, confidence, and friendliness to create good customer experiences
- Familiarity with email systems preferred but not mandatory
- An understanding of the importance of analytical reporting to demonstrate progression towards your goals • Bonus Points:
- Knowledge of the Braze ecosystem
- Knowledge of SparkPost and/or SendGrid email systems •
- Experience with other tools like FinancialForce, Tray.io, Looker, Slackbots, PagerDuty, etc.
- Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement.
- Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
- OUR AI-POWERED BRAZE RECRUITMENT PROCESS
- To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.
- This includes using AI to analyze the experience, skills and
- We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes.
- Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision.
Benefits
- We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
- For candidates based in the Romania the pay range for this position at the start of employment is expected to be between 71.100 RON and 99.900 RON gross/year with an expected On Target Earnings (OTE) between 79.000 RON and 111.000 RON gross/year (including bonus or commission).The split between the base and bonus/commission for this role is 90/10 .
- Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company. WHAT WE OFFER Braze
- Competitive compensation that may include equity
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
Additional details
- At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
- To flourish here, you must be prepared to set a high bar for yourself and those around you.
- There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
- Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
- If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back.
- If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU’LL DO
- Global Services and Support (GSS) Operations strives to protect the investment in our Technical Support and Professional Services offerings by ensuring that our business partners have the insight, tools, and processes they need to run effectively and efficiently.
- Our organization is in an exciting transformative phase, and you will have the potential for tremendous growth and leadership opportunities as Braze continues to expand.
- We are looking for someone who is highly motivated to make a difference, hands-on, and excited to grow with us.
- Demand for Braze email services is rapidly increasing.