product
Posted Apr 23Senior Product Manager - Dashboard & Enterprise Operational Platforms
at Marqeta
Toronto, CanadaOn-site
Responsibilities
- Define and drive the roadmap for the Marqeta Dashboard and enterprise operational platforms
- Build tools that streamline workflows across:
- Deliver dashboards and reporting that provide real-time operational visibility
- Design systems that support secure, compliant financial operations (identity, permissions, governance)
- Integrate with enterprise systems (CRM, case management, support tooling, data platforms)
- Identify and deliver AI-assisted workflows to improve efficiency and reduce manual work
- Track record of improving operational efficiency metrics (AHT, resolution time, cost to serve) Compensation and Benefits
Requirements
- This includes opportunities to introduce AI-driven automation, improve operational visibility, and reduce manual effort across the platform. You’ll work cross-functionally with Engineering, Design, Risk, Compliance, CX, and Data teams to deliver high-impact solutions that sit at the center of how Marqeta operates.
- experience building enterprise software or operational platforms, with a focus on tools for operations teams (support, risk, disputes, program management)
- experience working closely with Engineering and Design on complex systems, with proven ability to simplify workflows into clear, scalable product solutions
- experience building operational dashboards, case management systems, or support tooling; familiarity with platforms like Salesforce, Zendesk, or ServiceNow is a plus
- experience with disputes, fraud, or compliance-related workflows, with comfort operating in fast-moving, highly regulated settings
- Cross-functional collaboration — excellent communication and stakeholder management skills; operate comfortably across technical, operational, and business teams with ability to influence without authority
- Experience driving 0 to 1 or major platform modernization efforts
- Strong understanding of data models, reporting systems, and analytics-driven products •
- Experience working with real-time systems or event-driven architectures •
- Experience introducing AI/ML or automation into operational workflows at scale •
- Experience working directly with bank partners, regulators, or enterprise customers
- – Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success.
- – Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.
Experience
- 5-8+ years of product management
Benefits
- When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location.
- The new-hire base salary range for this position, reflected in CAD, is: 108,000 - 135,000
- We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.
- Along with monetary compensation, Marqeta offers
- Multiple health insurance options
- Flexible vacation time
- Retirement savings program with company contribution
- Equity in a publicly-traded company
- Monthly stipend to support our remote work model
- Annual “development dollars” to support our people growth and development Family-forming
- benefits and up to 20 weeks of Parental Leave About Marqeta
Additional details
- Marqeta is seeking a Senior Product Manager for Marqeta Dashboard & Enterprise Operational Platforms to lead the strategy, development, and evolution of the systems that power financial operations at scale. This role owns the Marqeta Dashboard, the core operational interface used by customers, bank partners, and internal teams to manage card programs, investigate transactions, handle disputes, and monitor performance.
- You will build the tooling that enables operations teams to run financial products efficiently and securely, transforming complex workflows into intuitive, scalable systems.
- The Marqeta Dashboard is where operations happen. It is how customers run their programs, resolve issues, and gain control over their financial products. This role defines how that
- experience evolves — turning operational complexity into scalable, intelligent systems that unlock efficiency, visibility, and growth.
- We work Flexible First . This role can be performed remotely anywhere within Ontario, Canada. We’d love for you to join us!
- Partner closely with Engineering and Design to ship intuitive, workflow-driven experiences
- Translate operational pain points into scalable product solutions Who You Are
- Strategic execution skills — strong ability to define product strategy, prioritize roadmaps, balance competing priorities, and drive end-to-end execution
- Exceptional product judgment — able to balance customer needs, compliance requirements, and technical constraints while maintaining focus on business impact
- Ownership mindset — thrive in cross-functional environments, take end-to-end ownership, and are energized by improving how teams operate at scale Nice-To-Haves •