other
Added 2 hours agoIncident Management Analyst (Executive - Incident Management)
at NCR Atleos
On-site
Requirements
- In this role, you will be the first level of contact for customers and field support personnel for ATM related issues. Key
- experience to facilitate a customer solution Utilize knowledge of product to resolve ATM problems and avoid Field Engineer dispatch Ensure transaction service activities are within Service Level Agreements Work in a high volume, limited duration call center environment service as the primary interface to external customers and/or their agents and field support personnel Participate in special projects to continuously improve processes, tools, systems, and organization Work in an environment that involves
- Qualifications: Associate degree or Technical Diploma 1-year
- experience in a related field Proficient in Windows based applications/tools Excellent English communication skills (verbal & written) Detail oriented & ability to work under pressure Ability to work flexible working hours (night and day shift)
- Experience in troubleshooting over the phone (preferred) Good understanding of ATMs (highly regarded) EEO Statement Integrated into our shared values is NCR Atleos commitment to diversity.
Additional details
- About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access.
- Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
- TITLE: Executive - Incident Management LOCATION: Cebu About NCR Atleos Corporation NCR Atleos Corporation (NYSE: NATL) is a leading provider of solutions that enable banks and retailers to deliver best-in-class self-service banking experiences for their customers.
- NCR Atleos solutions help our customers expand reach, provide greater financial access, and reduce operational complexity through industry-leading technologies, unmatched global services capabilities, the largest surcharge-free network, and expertise in running ATM networks.
- NCR Atleos is headquartered in Atlanta, Georgia, with 20,000 employees globally.
- Position Summary: The Incident Management Analyst (IMA) is responsible in monitoring the ATM fleet by driving actions to resolve issues that impact Automatic Teller Machines (ATM) availability.
- Responsibilities include: Create action items/tickets to resolve issues and prevent issues & possible re-occurrence Follow through on open incidents until closure Manage outage situation impacting ATM fleet to ensure that appropriate resolver group are working on the issue and that customer, key stakeholders and all concern parties are updated on the status Return customer calls, troubleshoot ATM issue using known solutions, confirm/refine problem information and criticality and route to dispatch queue in