other
Posted 3 weeks agoSenior Manager, Customer Trust & Security Governance
at GitLab
United StatesRemote
Responsibilities
- Lead the customer trust function for contract reviews, security questionnaires, requests for proposals, and related customer and vendor security inquiries.
- Manage escalations for complex security questionnaires, risk assessments, and contract issues, and guide teams toward practical solutions.
- Develop and improve security templates, playbooks, fallback positions, and training materials that support faster, more consistent negotiations.
- Build and maintain GitLab's library of security policies and collaborate with security subject matter experts to mature security standards.
- Drive the security metrics and reporting program, including preparation and facilitation for quarterly business reviews.
- Oversee an engaging security awareness program and use automation and AI tooling to improve workflows, documentation, and team effectiveness. What you’ll bring Extensive
Requirements
- GitLab is the intelligent orchestration platform for DevSecOps.
- The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact.
- Reporting to the VP of Security Assurance , you will own a broad scope across customer trust, governance, metrics, and security awareness, with a focus on building durable processes, improving documentation, and using automation and AI to help our team spend more time on high-value work.
- In your first year, you will shape how GitLab addresses customer security needs at scale, mature the security governance program, and improve how security is measured and communicated internally.
- You will work across Security, Sales, Legal, Product, Procurement, and other business partners, and you will help strengthen confidence in GitLab's AI-powered DevSecOps platform through practical guidance, clear standards, and thoughtful execution. What you’ll do
- experience leading security governance or customer-facing security programs in a complex, cross-functional environment.
- Knowledge of security and compliance frameworks such as SOC 2 , ISO 27001 , FedRAMP , GDPR , and NIST .
- Understanding of cloud security, software as a service security models, and DevSecOps practices.
- Skill in translating technical security concepts into clear guidance for customers, executives, and internal partners. •
- Openness to using automation and AI to improve scale and consistency, and to applying transferable
- experience from adjacent security, governance, or trust roles.
- Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification.
- If you have a disability or special need that requires accommodation , please let us know during the recruiting process .
Benefits
- The base salary range for this role’s listed level is currently for residents of the United States only.
- This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits.
- benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
- United States Salary Range $168,000 — $245,000 USD How GitLab Supports Full-Time Employees •
- Flexible Paid Time Off
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Additional details
- More than 50 million registered users and more than 50% of the Fortune 100
- trust GitLab to ship better, more secure software faster.
- GitLab is where careers accelerate, innovation flourishes, and every voice is valued.
- Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
- Co-create the future with us as we build technology that transforms how the world develops software.
- Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license.
- Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025.
- Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
- The Senior Manager, Customer Trust & Security Governance helps GitLab turn security into a clear business enabler.
- In this role, you will oversee the programs that help our customers and prospects assess our security posture, reduce friction in our sales cycle, strengthen our security policy and standards, and make security outcomes visible across the business.