other
Posted 2 days agoOnboarding Specialist
at Mindbody
Remote
Responsibilities
- Manage onboarding for assigned customers, delivering configuration, training, and support through virtual video sessions Gather customer
- Identify opportunities to recommend and coordinate additional Mindbody services and products that add value
- Troubleshoot software challenges and collaborate with Engineering and Product teams to resolve issues
- Build trust and confidence by sharing your firsthand knowledge of Mindbody products, services, and processes
- Schedule ongoing training sessions as needed to reinforce learning and drive adoption
Requirements
- Strong time management skills with the ability to prioritize and organize your workload effectively •
- Experience with training, teaching, or presenting information to individuals or groups
- Ability to listen actively, ask thoughtful questions, and solve problems with clarity and creativity
- Familiarity with database and internet-based software, including Microsoft Outlook, Excel, and Word
- Knowledge of current industry practices and technology trends that impact customer success
- experience in the boutique fitness studio industry is ideal but not required
- This is a beta feature to avoid spam applicants.
Experience
- 2+ years of customer service experience in a client-facing role
Additional details
- At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play.
- We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond.
- With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions.