other
Posted 6 days agoBilingual Field Care Manager (Spanish Speaking)
at Pair Team
Oakland, United StatesOn-site
Responsibilities
- Conduct in-person visits to assess member needs, provide ongoing support, and encourage adherence to care plans
- Coordinate services, appointments, and referrals across primary care, behavioral health, and social support resources
- Support care continuity by collaborating with internal care team members including Nurses and Behavioral Health Care Managers
- Identify and address barriers to care such as transportation, medication access, or health literacy challenges
- Develop and maintain individualized care plans and ensure follow-up on all interventions and goals
- Maintain accurate and timely documentation of all member interactions and care coordination activities
- Advocate for member needs within the healthcare and social support systems
Requirements
- At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.
- Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things.
- Physical location in or near Alameda County with familiarity of the local community and resources
- Strong understanding of cultural fluency and the ability to build trust with diverse populations
- High degree of empathy and ability to remain patient when faced with adversity
- Demonstrated ability to work collaboratively in a multidisciplinary care team
- experience with tools such as Google Suite, Slack, CRM databases, and basic Excel, Word, email, and video conferencing
- Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check.
Experience
- 1+ years of professional experience, preferably in case management, care coordination, or community-based services
Benefits
- At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations.
- As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.
- We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care.
- Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.
- We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions .
- At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. Our Values
- Axios: Pair Team collects $9M for Medicaid-based care
- Pair Team is expanding its partnership with a new health plan partner through a new field-based care management pilot focused on improving patient engagement and access to care.
- Field Care Managers help members overcome barriers to care by assisting with everything from care plan follow-up and blood pressure checks to grocery or care package drop-offs.
- Valid driver’s license and current auto liability insurance
- Salary: $30/hr - $32/hr
- Comprehensive health, vision & dental insurance 401k
- Monthly $100 work from home expense stipend for your WFH days
- Flexible vacation policy -- take the time you need to recharge!
Contact
- We do not conduct any TA business outside of our @ pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com .
Additional details
- Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
- Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
- We are resilient in our push for consistent improvement and challenge the status quo.
- Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
- Care comes first: We hold ourselves to the highest standards for our patients.
- We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. In the News
- TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team
- This role focuses on hands-on, relationship-based support through in-person visits, new patient onboardings, and field-based outreach.
- The expectation for this role is to be in the field meeting patients three to five times per week. This is a full-time, field-based position requiring regular travel within Alameda County. What You’ll Do
- Serve as the primary point of contact for members with complex medical, behavioral, and social needs