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Posted 5 days agoImplementation Specialist / Technical Product Specialist
United Kingdom Scotland, United KingdomHybrid
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Responsibilities
- Manage multiple implementation projects and customer workstreams concurrently, balancing competing priorities while delivering to agreed timelines.
- Facilitate customer workshops to understand business processes and capture detailed functional requirements.
- Produce high-quality business requirements, functional specifications and implementation documentation.
- Recommend best-practice business processes that maximise the value of the DRAMS solution.
- Analyse, validate and cleanse large customer datasets to support data migration and system implementation.
- Investigate data quality issues and work with customers to resolve inconsistencies prior to migration.
- Deliver pre-sales product demonstrations.
- Proactively develop and maintain technical expertise in relation to our products and services.
- Identify and address gaps in product functionality, liaising with the product development team to ensure our clients’ needs are met at every stage.
- Ensure the successful delivery of the solution to meet the agreed timelines and quality .
- Perform any other reasonable duties as required by Management.
Requirements
- Travel as required ( 50 %) to our customer sites throughout Scotland, Ireland and internationally as required to fully meet the requirements of the role.
- A Bachelor’s Degree (or equivalent) in an IT or IT related discipline e.g., Computer Science, Information Technology or Business and IT, with strong academic results Excellent interpersonal skills, comfortable interacting with al l levels of customers and staff Resourceful personality, confident manner and a willingness and ability to learn new skills.
- Excellent organisational and time management skills, with the ability to successfully manage multiple customer projects, competing priorities and deadlines simultaneously.
- Experience working with large datasets, including data analysis, validation, cleansing and migration activities. Knowledge of the distilled spirits industry would be a distinct advantage. Knowledge or
- experience of Warehousing & Logistics A recognised project management qualification
- Experience of ERP, inventory management, warehousing or manufacturing software.
- Experience working with Excel or o ther data analysis tools.
- Experience delivering customer workshops and presentations to senior stakeholders.
- How do I apply? If you think you are the right fit for this role, please click ‘Apply’ and submit your CV via the online application process .
Benefits
- Job Summary: Role: Implementation Consultant Hours: Full Time, 37.5 (we are open to discussions around flexibility) Location: Scotland, Remote (with ability to travel internationally when required) Salary: £40,000 - £45,000 DOE Holidays: 32 including bank holidays, increasing to 34 after 1 year's service Pension: 5% Other
- Benefits: Life Assurance, Car Allowance, Private Healthcare, Generous Discretionary Bonus Scheme, Company Sick Pay, Family Friendly Policies, Paid In Person Social Events.
Additional details
- Job Description: What does the Company do? DRAMS provides bulk inventory and distillery warehouse management software designed to meet the unique
- Our systems are used by a number of high-profile UK and international companies including Beam Suntory, Bacardi , Campari, Wm Grant & Sons, Whyte & Mackay, and Glenmorangie.
- We are part of Volaris Group, a global group of vertical market software businesses, offering the stability of a larger organisation alongside the agility of a close-knit specialist team.
- What is unique about the role/ Company? We understand that building a truly unique and dedicated system requires a diverse team of talented individuals to make it happen.
- At DRAMS, we put our people first, creating an environment where everyone feels valued, empowered, and supported.
- As a remote-first organisation, we offer opportunities for personal and professional growth, guided by transparent and approachable leadership.
- With our unique industry position and commitment to innovation and customer-centricity, DRAMS Software is a place where your career can thrive.
- We believe in fostering each other’s strengths and trusting each other to deliver great results , no matter where you’re based.
- With 30 colleagues working remotely and in hybrid roles across the UK, we’ve built a comprehensive on-boarding process to set you up for success.
- You’ll not only get the opportunity to make a key contribution to the way we run our business locally, but we also form part of the global Volaris Group which means you’ll be able to navigate your future career within the wider group too – the best of both worlds we think! What will I be doing day-to-day? This is an exciting opportunity for an experienced Implementation Consultant based in Scotland, who enjoys learning new skills, developing their technical knowledge, and delivering high-quality projects.