engineering
Posted Feb 25Principal QA Engineer - Genesys
at TTEC Digital
Hyderabad, IndiaHybrid
Responsibilities
- Process and execute test scripts to identify quality issues across assigned projects
- Coordinate efforts with project team members during all phases of System Integration Testing (SIT)
- Conduct functional testing during SIT prior to UAT handover
- Manage and track defects using internal QA applications, ensuring traceability to requirements
- Perform triage, troubleshooting, and analysis to determine defects vs. enhancements
- Collaborate with client teams, Project Managers, Application Consultants, Solutions Architects, Developers, and QA teams to ensure timely defect resolution
- Review and interpret defects logged by project/client teams and translate them into actionable tasks
- Monitor open defect tickets, retest fixes, and close tickets during SIT phase
- Analyze complex issues with development and engineering teams to ensure quick turnaround
- Ensure quality and completeness of test artifacts and documentation
- Maintain a positive and collaborative attitude Operations
- Deliver tasks efficiently while maintaining customer focus
- Address complex technical and customer-facing issues effectively Technical Communication
Requirements
- experience in System Integration Testing (SIT) and Functional Testing
- Familiarity with Agile or hybrid methodologies
- Proficiency with Microsoft Visio and Office tools Competency Personal
- Ability to prioritize and handle challenging situations Leadership
- Ability to manage multiple projects and priorities
- Ability to understand and clearly communicate technical concepts
- Strong understanding of TTEC Digital services and ability to translate capabilities into actionable outcomes
- Team player with ability to multi-task
- Ability to work independently with limited supervision
- Ability to adapt quickly to evolving technologies Education,
- Experience and Certification
- Bachelor’s degree in Computer Science, Business, or related field 5+ years of testing