Principal QA Engineer - Genesys

Hyderabad, IndiaHybrid

Responsibilities

Process and execute test scripts to identify quality issues across assigned projects
Coordinate efforts with project team members during all phases of System Integration Testing (SIT)
Conduct functional testing during SIT prior to UAT handover
Manage and track defects using internal QA applications, ensuring traceability to requirements
Perform triage, troubleshooting, and analysis to determine defects vs. enhancements
Collaborate with client teams, Project Managers, Application Consultants, Solutions Architects, Developers, and QA teams to ensure timely defect resolution
Review and interpret defects logged by project/client teams and translate them into actionable tasks
Monitor open defect tickets, retest fixes, and close tickets during SIT phase
Analyze complex issues with development and engineering teams to ensure quick turnaround
Ensure quality and completeness of test artifacts and documentation
Maintain a positive and collaborative attitude Operations
Deliver tasks efficiently while maintaining customer focus
Address complex technical and customer-facing issues effectively Technical Communication

experience in System Integration Testing (SIT) and Functional Testing
Familiarity with Agile or hybrid methodologies
Proficiency with Microsoft Visio and Office tools Competency Personal
Ability to prioritize and handle challenging situations Leadership
Ability to manage multiple projects and priorities
Ability to understand and clearly communicate technical concepts
Strong understanding of TTEC Digital services and ability to translate capabilities into actionable outcomes
Team player with ability to multi-task
Ability to work independently with limited supervision
Ability to adapt quickly to evolving technologies Education,
Experience and Certification
Bachelor’s degree in Computer Science, Business, or related field 5+ years of testing