other
Posted 3 weeks agoSelf Pay & Customer Service Specialist
Responsibilities
- Manage self-pay accounts by setting up payment plans and ensuring timely collection of outstanding balances
- Perform regular reconciliations of patient accounts to ensure accuracy and completeness
- Investigate and resolve any discrepancies or disputes related to patient accounts in a timely manner
- Maintain accurate and up-to-date financial records, including payment plans and collection activities
- Generate and analyze reports on self-pay accounts and customer service interactions to monitor cash flow and identify trends or issues
- Perform various clerical activities to support daily operations
- responsibilities are not an exhaustive list of required responsibilities, duties, and skills. Other duties may be added, and this job description can be amended at anytime. Qualifications and
Requirements
- experience using ICD-10 Medical Coding and Current Procedural Terminology (CPT)â¯
- Knowledge of medical terminologyâ¯
- Proficiency with Microsoft software (Excel, etc.)â¯
- Demonstrated ability to maintain a customer-centric service approach in a fast-paced environmentâ¯
- Excellent written and verbal communication skills and ability to collaborate and interact with all levels within and outside of CHN if necessaryâ¯
- Strong attention to detail and follow-up; and ability to multi-task in fast-paced environmentâ¯
- Strong interpersonal skills and the ability to build relationships with stakeholdersâ¯
- Strong General Technology Skills: proficient utilization of Excel, Word, and Windows environment,Epic, eCW, NextGenor other practice management systems experience a plus
- Medical Billing and Coding certification, a plus Key Requirements
- Awareness of multiple group identities and their dynamics, bringing a high level of self-awareness about personal identity, empathy, and humility to interpersonal interactions
- Demonstrated ability to communicate clearly and directly as well as hear and act on feedback related to identity and equity with the aim to learn
- Strong sense of accountability to equitable practices
- Understanding of the impact of identity dynamics on organizational culture