Customer Success Manager, Korea

Seoul, South KoreaRemote

Responsibilities

Drive AI adoption, value delivery, and renewals for a book of named accounts. 2.
Lead AI workshops to build and deploy workflows that solve specific business problems. 4.
Identify and qualify expansion opportunities within existing accounts. 5.
Document and share key findings/learnings with the broader Notion organization.

In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work.
experience of Customer Success or Technical Account Management, or Solutions Consulting, or a related customer-facing role at fast growing B2B SaaS company -
Experience managing enterprise or complex customers, including multiple stakeholders and decision-makers - Strong ability to connect product capabilities to customer outcomes and business value - Comfortable working in ambiguous, fast-changing environments and helping build structure - Proven collaboration skills, especially in partnership with Sales and cross-functional teams - Native-level Korean and business-level English proficiency - You don’t need to be an AI expert, but you’re curious and willing to
NICE TO HAVES: - Technical or developer-adjacent background with the ability to engage credibly with engineering or IT stakeholders -
Experience conducting structured customer discovery using design thinking or consulting-style problem framing - Ability to uncover underlying customer needs and translate them into actionable success strategies and stories - Hands-on
experience using Notion or similar productivity / collaboration tools We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers.