Product Expert, Customer Support (Sydney, Australia)

Sydney, AustraliaRemote

Responsibilities

- Build trust-filled advisory relationships and contribute to our community site with troubleshooting guides and design patterns to enable self-service.

ABOUT OMNI Omni is the AI analytics platform that turns company data into a trusted source of truth for AI.
Built on a semantic model, Omni gives enterprises a governed context graph for analytics and AI.
Teams use Omni to ask questions in plain English, refine answers in workbooks, and bring trusted data into tools like Claude, ChatGPT, Cursor, and Slack.
- Work with Solutions Engineering to identify trends and recommend new tools and product improvements that make data teams more successful ABOUT YOU - Strong SQL skills (specifically for analytics) and 3-5 years in data analytics or business intelligence preferred.

Its latest $120M Series C valued the company at $1.5B.
experience in the space, including founders from Looker and Stitch Data - Competitive compensation and
benefits package benchmarked to local market standards - Key role with real ownership and impact in the APAC region Omni is an equal opportunity employer.

You’ll blend technical SQL expertise with a passion for high-touch support https://review.firstround.com/podcast/how-to-leverage-intuition-customer-support-and-raw-effort-colin-zima-omni-looker/, helping users solve complex data problems while serving as the essential bridge between our customers and our Product and Engineering teams.

ABOUT THE ROLE We are looking for a Product Expert to be the face and heart of the Omni experience.
YOU WILL: - Become a deep expert in Omni’s platform and best practices to guide users and partners via Slack.