operations
Posted 5 days agoTechnical Operations Manager
at TTEC Digital
Austin, United StatesOn-site
Benefits
- Our vision is the same, a place where employees know they can thrive.
Additional details
- At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer
- This is a remote, telecommute role based in US. In the role you will be responsible for managing the platform, operational relationships, operations related services, and on-going support of contact center managed operations clients.
- You will function as a trusted advisor to our clients, and your
- responsibilities will include oversight of the managed technical operations, building and maintaining client relationships, ensuring client satisfaction, mitigating risks, and leading managed technical operations account expansion.
- In addition, the Operations Manager assures adherence with client regulations/policies (ITIL processes, Time reporting, Asset Management, Release Management, Security, etc.) The Ops Manager also manages internal and external communications regarding the client engagement.
- The Ops Manager ensures client satisfaction with Managed Services Offerings and facilitates the transition between project-related activities and Day-2 support.
- Finally, the Ops Manager participates in the management of the commercial aspects of the managed services engagement.
- This includes assisting with the creation of commercial documentation,
- requirements gathering and determination of effort. What you will be doing: