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Posted Apr 9Executive Office Senior Specialist
Remote
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Requirements
- By unifying processes into a modern, AI-native operating system, we’re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses.
- experience handling complaints by regulatory agencies. - Previous
- experience with Zendesk, NICE, and Google Suite. - Exceptional organizational and time management abilities. Minimum
- Qualifications - High school diploma or equivalent. - Exceptional oral and written communication skills. - Ability to work with minimal supervision in a fast-paced environment. - Attention to detail.
Experience
- responsibilities as assigned Ideal Background - 1-2 years of complaints-processing experience. - Previous
Benefits
- ABOUT THE COMPANY Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach.
- Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve built our platforms from the ground up—not on outdated legacy systems—so homeowners, lenders, and investors
- Our mission is to empower every homeowner by making the mortgage
- Mortgage is just the beginning—we’re building the future of regulated finance, and we want you to be part of it.
- Benefits - Compensation: Competitive salary and a 401(k) plan—with a 4% annual match!
- - Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!
- - Health & well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support!
- - Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!
Contact
- Throughout the interview process, please remember that emails will only be from valon.com http://valon.com email addresses.