Manage a steady volume of inbound customer inquiries, primarily through phone, live chat, and email conversations
Identify the root of customer needs in order to resolve inquiries completely in just one touchpoint
Document thorough notes on every case to ensure important context, actions taken and next steps are properly captured
Manage follow-ups with customers as required
Support other areas of the organization when needed
Manage performance to company set standards and adhere to a workforce management schedule
Requirements
experience in a customer facing role - i.e. customer support or account management/call center experience, preferred but not required, or commensurate college experience
Ability to communicate with confidence, professionalism and empathy over the phone, live chat, and through email
Demonstrated ability to remain highly productive and organized in an elevated-noise, open-office environment Where you will work
Customer obsession : We're all about creating amazing experiences for our customers. We put their needs first and go the extra mile to make them smile.
Certified as a Great Place To Work® (2023-2025)
Experience
What you bring to the role 1+ years of
Benefits
Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.
Too often, it’s because they are employed by a company that doesn’t offer a retirement plan.
Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.
This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock , TPG (The Rise Fund) , SoftBank, Glynn Capital , NewView Capital, USVP, Wing, Uncork, and more. About the role
On a daily basis, you demonstrate your passion for helping customers maximize our retirement savings platform.
Human Interest is tackling one of our country's biggest challenges - closing the retirement gap.
Compensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position.
The base salary for this position spans $18 - $20.50 per hour and represents the minimum in our lowest geographic region to a maximum in our highest geographic region.
The salary we offer to a new employee within this range is based on their location within the U.S., their relevant job-related skills, and experience.
At Human Interest, base salary is one component of the overall total rewards package.
Depending on the position, additional compensation components such as bonuses, commissions, and equity may be offered.
In compliance with applicable laws, we do not inquire about salary history, or about criminal history prior to a conditional offer of employment. Benefits -
A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
Top-of-the-line health plans, as well as dental and vision insurance
Competitive time off and parental leave
Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
Carrot: Fertility healthcare and family forming benefits
Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt
If you need a reasonable accommodation at any point in the process, please let us know at applicantaccommodations@humaninterest.com .
All legitimate communication will come from a @ humaninterest.com email address.
If you have questions, please reach out to us directly at careers@humaninterest.com
See more: https://humaninterest.com/disclosures
Additional details
More than half of all working Americans are not saving enough for their future.
We’re a high-growth fintech company changing the retirement industry.
As a Customer Success Support Associate at Human Interest, you are the frontline face of the company.
You love to solve problems and are energized by challenges and the reward that comes with solving them.
Customer Support Associates benefit from a developed and defined Customer Success career ladder which includes opportunities to grow into other roles within the organization.
Work cross-functionally with internal and external partners to solve customer issues
Strong organizational skills; you are able to juggle multiple tasks with varying deadlines and stakeholders
You remain composed in high-stress situations and convey empathy for our customers
Meticulous attention to detail - rarely making typos and noticing discrepancies
Located in our Lindon, Utah office (Monday-Thursday) with the flexibility to work remotely on Fridays