other
Posted 1 weeks agoEngagement Manager
at NanoNets
Bangalore, IndiaOn-site
Responsibilities
- Own customer relationships post‑implementation and serve as the single point of contact for ongoing engagement.
- Build trusted relationships with customer stakeholders across technical and non‑technical teams.
- Maintain and prioritize backlogs across multiple customer accounts.
- Plan and communicate project timelines using structured documentation (project plans, trackers, presentations).
- Ensure end‑to‑end testing and validation of workflows before customer release.
- Identify opportunities to improve product adoption, workflow efficiency, and customer outcomes.
- Support renewals and expansions by demonstrating value realization and impact.
Requirements
- Our AI platform takes the manual, messy, time consuming work — that bog down industries like finance, healthcare, supply chain, and more — and turns them into seamless, automated processes.
- Our client footprint spans across 34% of Fortune 500 enabling businesses across various industries to unlock the potential of AI in automating their business processes.
- experience in stakeholder‑facing roles such as Technical Engagement Manager, Implementation Manager, Technical Account Manager, Solutions Consultant, or Customer Delivery Manager.
- Bachelor’s degree in Computer Science, Engineering, or a related technical field OR prior
- experience working as a software engineer or in a technical development role. Demonstrated
- experience leading end-to-end SaaS implementations in partnership with engineering teams.
- Proven ability to manage multiple complex customer implementations simultaneously.
- Experience in AI/ML, workflow automation, document processing, or enterprise SaaS. •
- Experience working with enterprise or mid-market customers in production environments. Prior
Experience
- Requirements and Skills 3+ years of