customer support
Posted 2 weeks agoTechnical Support Specialist - Denver
at Legora
Denver, United StatesOn-site
Responsibilities
- Guide users through complex workflows, and unlock value for legal teams. - Drive improvements: Identify recurring issues and user pain points, collaborating with Product and Engineering teams to drive solutions. - Deliver with excellence: Deliver a consistently high-quality, detail-oriented support
Requirements
- Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision.
- We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview.
- This is an opportunity to deliver outstanding customer service, solve complex issues, and help shape the future of support at Legora.
- Working closely with lawyers at top tier firms globally, you’ll become an expert in how they use Legora to transform their work.
- experience with support feel fast, structured, and deeply helpful.
- - Master the product: Develop deep expertise in Legora’s platform to diagnose and resolve complex, high-impact issues that require structured thinking and sound judgment.
- - You are experienced with support tools like Intercom, Zendesk, or similar platforms.
- - Having a background in SaaS, AI, or legal tech environments is a strong plus.
- You’ll be instrumental in: - Building the support foundation for one of Europe’s most ambitious AI companies. - Directly impacting product adoption and customer satisfaction at a critical growth stage. - Learning from industry experts while helping shape the future of legal AI. - Growing your career rapidly in a high-growth environment.
Additional details
- ABOUT US Legora is redefining how legal work gets done.
- We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.
- By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays.
- We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law.
- Joining Legora means three things. - We lean in: ownership over titles, outcomes over intentions. - We fight for excellence: high standards, direct, ego-free feedback. - We grow together: as a team and with our customers. Mission before ego.
- If you’re driven by impact, pace, and raising the bar. This is the place.
- The Role We’re looking for a Technical Support Specialist to join our team in Denver and become a cornerstone of our customer support function.
- You’ll collaborate cross-functionally with Product, Engineering, Legal Engineering, and Go to Market teams to deliver the best possible experience for our customers.
- Every day, you’ll solve problems, identify patterns, and make our users’
- What You’ll Do - Deliver exceptional support: Take end-to-end ownership of customer issues for our enterprise clients, delivering fast, precise, and high-quality resolutions in high-stakes, time-sensitive environments.