other
Posted Jan 29Customer Service Representative Key Account with German
at Goodyear
GlobalRemote
Responsibilities
- Deliver customer value by end to end follow up and satisfy customer
- Drive swift and complete resolution fo the QM notifications and timely and transparent feedback to the customers.
Requirements
- Experience of working in a customer facing environment.
- Proactivity with the ability to work within an international environment, with various stakeholders, most of the time on a remote mode.
- Advanced in German and English, both speaking and writing Any
- experience within automotive/industrial environment will be considered as a strong asset Bachelor's Degree System Applications: strong user level in main MS Office applications, relevant SAP transactions (order management & quality management) & key operational reports in EDW in OTC.
- Even if you don’t meet every listed qualification, we encourage you to apply #LI-AA1.
Benefits
- About Goodyear We’re dedicated to producing, innovating, and servicing the best tires in the world.
- Goodyear is one of the world's largest tire companies.
- Goodyear is an equal employment opportunity employer.
Contact
- For more information about Goodyear and its products, go to Goodyear.com .
Additional details
- For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility.
- Today, we’re one global team driven by bold thinking, relentless energy, and a passion for exceeding expectations.
- If you’re ready to embrace change and grow your impact, let’s go.
- Why This Role Matters As a Customer Representative Key Account you will handle customer orders and order to cash related customer requests.
- requirements in the area of order handling and delivery planning in alignment with Goodyear Dunlop processes and guidelines for German Market.
- What You’ll Do Order entry: receive and process customer orders, inform the customer on the availability of products and the foreseen delivery dates of his orders.
- Offer guidance and support to the customer in all relevant ordering channels (through Customer Service or e-Ordering) Order Management: Follow-up of all orders and business inquiries.
- Use the order management processes to drive a continued customer centric approach through flawless order processing, providing clear and reliable order confirmation.
- Quality Management: enter and process customer claims in the Quality Management module (QM).
- Delivery planning: act as a liaison between the customer and Goodyear logistics execution to ensure orders are being shipped as per customer requirements.