Autonomous Vehicle Operations Specialist II

Arlington, United StatesOn-site

Responsibilities

Ensure that operations during each shift follow rigorous safety guidelines; continuously develop a culture of safety that is beyond reproach
Collaborate with engineers and other team members to troubleshoot and handle escalations that could negatively impact operations
Create a work environment that values all team members
Monitor health of vehicles at all times using company tools for observation
Ensure all vehicles (and AVOs where applicable) are being monitored while in operation
Test software changes with focus on safety and communicate clear feedback
Train and certify new AVOs following approved curriculum (where applicable)
Collaborate with other sites to maintain consistency and best practices for all; update documentation accordingly

Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think.
experience for our riders, Autonomous Vehicle Operators (AVOs), and customers by coordinating daily logistics as well as supporting our Autonomous Vehicles during operations.
Strong technical aptitude and ability to learn new software and processes
Understanding of best practices when it comes to top-notch customer service
Ability to work effectively with team members at all levels of the organization
Proficiency with a laptop and Google suite applications (Gmail, sheets, docs, etc.) Qualifications and Experience
experience in a fast-adapting and customer-focused environment
Associates degree or higher in Business, Technical Operations, or related area Prior
experience in operations or logistics
Working knowledge of Google Suite Physical Requirements
Ability to lift up to 50 lbs
Ability to stand for prolonged periods of time and climb ladders (infrequent)
Ability to work outdoors in varying temperatures and weather conditions
Don’t meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification.
experience doesn’t align perfectly with every qualification, we encourage you to apply anyway! You may be the perfect candidate for this or another role at May.

Expected Travel: 5%-15% Benefits and Perks
Comprehensive healthcare suite including medical, dental, vision, life, and disability plans.
Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.
Rich retirement benefits, including an immediately vested employer safe harbor match.
Generous paid parental leave as well as a phased return to work.
Flexible vacation policy in addition to paid company holidays.
Salary Range $55,000 — $75,000 USD

May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world.
Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun.
We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces.
Since our founding in 2017, we’ve given more than 500,000 autonomous rides to real people around the globe.
We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us. Job Summary
As an Autonomous Vehicle (AV) Operations Specialist II you will work independently and alongside your teammates to ensure a safe and positive
You will report directly to the Site Operations Manager and will be vital in ensuring May Mobility exceeds expectations for customer satisfaction. Essential Responsibilities
Follow daily protocols and track site performance metrics to systematically improve outcomes
Become an expert in quickly collecting, documenting, and reporting feedback on mechanical and vehicle-related issues to the engineering team
Coach autonomous vehicle operators through quality assessments and ride-alongs (where applicable)