engineering
Posted 1 weeks agoSenior Software Engineer II, BrazeAI Operator
at Braze
Hybrid
Responsibilities
- Design and build AI-powered product experiences using TypeScript, React, and LLM provider APIs
- Develop the agentic tool runtime that lets BrazeAI Operator take actions inside the product on behalf of users
- Build integrations between Operator and core Braze product surfaces, third-party vendors, and AI model providers
- Improve the reliability, observability, and safety of LLM-backed systems, including streaming responses, error handling, evaluation, and rollout controls
- Lead projects from ambiguous product or technical goals through implementation, launch, and iteration
- Collaborate with other engineers through technical design, code review, and clear engineering practices
Requirements
- The BrazeAI Operator is a chat assistant embedded in the frontend of the product, and it uses agentic AI to help marketers do their work more efficiently.
- As a Senior Engineer on the BrazeAI Operator team, you will build AI-powered product experiences that are reliable, useful, and deeply integrated into the Braze product.
- You will lead important technical projects, design systems that make agentic behavior safe and observable, and help define what excellent AI assistance looks like for sophisticated marketing teams.
- Designing a streaming architecture for real-time AI responses and product notifications
- Integrating with LLM providers such as Gemini, OpenAI, Anthropic, and AWS Bedrock
- Building AI-assisted authoring, search, validation, and support experiences inside the product
- Parts of our stack with which you will work: TypeScript, React Ruby on Rails
- LLM provider APIs: Gemini, OpenAI, Anthropic, AWS Bedrock
- experience with a strong track record of technical impact
- experience building production systems that integrate with AI/ML models, LLM APIs, or other complex external services
- Care about reliability, observability, safety, and user trust in AI-powered products
- Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement.
- Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
- OUR AI-POWERED BRAZE RECRUITMENT PROCESS
- To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.
- This includes using AI to analyze the experience, skills and
- We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes.
- Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision.
Experience
- Have 5+ years of software engineering
Benefits
- We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
- Bonus experience with:
- Competitive compensation that may include equity
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
Additional details
- At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
- To flourish here, you must be prepared to set a high bar for yourself and those around you.
- There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
- Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
- If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back.
- If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU'LL DO
- Braze’s product is the control center for thousands of the world’s most sophisticated marketing teams.
- The team owns the agentic runtime that powers Operator, including tool orchestration, prompt engineering, streaming transport, integrations with LLM providers, integrations with Braze features, and integrations with third-party vendors.
- Integrating Operator with Braze product workflows and third-party systems
- Real-time transports: web sockets, server-sent events