Strategic Customer Success Manager - Technical Account Management

New York City, United StatesRemote

Requirements

experience working in customer-facing customer success, account management or strategic consulting organization. B2B SaaS
experience in a high-paced environment is a benefit. - Procurement
experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools.
experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. -
Experience with SaaS workflow management tools (low code / no code configuration). -
Experience working in a top tier consulting firm or have an MBA.

The salary range for this role is $130,000- $160,000 OTE.
The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise. PERKS &
BENEFITS At Zip, we’re committed to providing our employees with everything they need to do their best work. - 📈 Start-up equity - 🦷 Full health, vision & dental coverage - 🚠 Team building events - 🌴 Flexible PTO - 💻 Apple equipment plus home office budget - 💸 401k plan We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world.

requirements into new solutions for customers, while skillfully managing customer expectations. - Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. - Partner with the renewals team to achieve target NRR. - Continuously improve Customer Success assets and processes.
We’re an early-stage company, we want people who are excited to build and motivated to up-level the status quo!
- Excellent interpersonal skills and ability to establish quick rapport and trust with customers.
- Strong project management skills to manage a dynamic customer portfolio.
- Creative problem solver while being attentive to details.
- Business process-oriented and ability to think about workflow efficiency (e.g.
- Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality).
experience doesn't exactly match up to our job description.
We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong.