Global Head of IT

Responsibilities

• Own the Global IT roadmap, setting technical direction for endpoint management, fleet automation, and IT operations across all KoBold offices and field sites in 10+ countries
• Design and implement zero-touch provisioning and automated reimaging workflows for macOS (Jamf) and Windows (Intune) endpoints
• Build endpoint monitoring, alerting, and fleet health dashboards to shift IT from reactive to proactive support
• Drive device lifecycle management including EoL/EoS tracking, hardware refresh planning, and inventory management across Jamf, Intune, CrowdStrike, and related tooling
• Create self-service application deployment and access workflows to reduce helpdesk volume and empower employees
• Own internet reliability and network performance at all global remote KoBold sites
• Manage the full software procurement lifecycle: new purchases, renewals, expansions, and cancellations, ensuring user access is never disrupted by lapsed licenses or last-minute renewals
• Own and drive execution of the annual software budget, including process improvements year-over-year and proactive renewal pipeline visibility for legal and finance
• Optimize license utilization across the SaaS portfolio—track usage, right-size seat counts, consolidate redundant tools, and negotiate pricing with vendors
• Coordinate with legal on contract review, working within the existing procurement process to move quickly on low-risk purchases while ensuring appropriate review for larger spend
• Onboard new SaaS applications with proper Okta integration (SSO, SCIM) before launch, and manage decommissioning of deprecated tools
• Own Okta administration including SSO integrations, SCIM provisioning, group management, access request workflows, and lifecycle automation
• Manage Google Workspace administration, including license management, security settings, and break-glass super-admin governance
• Build automation for minimal-touch employee onboarding and offboarding—ensuring new hires are fully provisioned on day one and departing employees are cleanly deprovisioned
• Support AI tooling rollout (Claude Desktop, Claude Code, and related tools) across the endpoint fleet, including deployment, configuration, and employee training
• Supervise and mentor IT support staff, providing technical coaching, priority-setting, performance management, and career development
• Develop and maintain IT training programs for new hires and ongoing employee enablement, including documentation, video walkthroughs, and live onboarding sessions