Customer Experience Representative, Concierge

Chicago, United StatesOn-site

Responsibilities

Conduct personalized, goal-oriented conversations with customers to understand and support their financial journeys.
Collaborate with peers to optimize outreach strategies and support workflows. Success in This Role Looks Like

Provide exceptional support to high-value clients by resolving complex issues efficiently, while demonstrating empathy and a deep understanding of their needs.
experience at a brokerage or within a licensed financial services environment.
FINRA Series 7 and 63 required.
Solid proficiency in multi-leg options strategies, margin trading, cryptocurrencies, and futures .
Experience with CRM tools and feedback systems (e.g., Salesforce, Slack). What we offer
experience with catered meals, events, and comfortable workspaces.

Acting as a knowledgeable and trusted voice of the customer within Robinhood. What you bring 3+ years of

An estimated $124 trillion of assets will be inherited by younger generations in the next two decades.
Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching Best in class
benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
Lifestyle wallet - a highly flexible
benefits spending account for wellness, learning, and more
Employer-paid life & disability insurance, fertility benefits, and mental health benefits
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! Exceptional office
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands.
The expected hourly range for this role is based on the location where the work will be performed and is aligned to one of 2 compensation zones.
This role is also eligible to participate in a Robinhood bonus plan.
Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $34 — $40 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $33.15 — $39 USD

If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.
We are building an elite team, applying frontier technologies to the world’s biggest financial problems.
Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers.
We’re a high-performing, fast-moving team with ethics at the center of everything we do.
Experience team is committed to providing an outstanding customer experience.
In your role as a Concierge Desk Representative, you will be empowered to help our most active customers with some of their most complex issues and seek to develop long lasting relationships.
In particular, your work will strive to resolve all issues experienced by our most engaged customers.
Your job is not only to help our customers with the issues they encounter, but to proactively engage this subset of customers to educate, add value, and attempt to address early indications of problems.
You will help us learn as a company from each interaction, so that we can make our customer's experience, using our products, as seamless as possible.
As a Representative for the Concierge team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued.