Account Manager

Requirements

• WorkOS powers enterprise features for many of the fastest-growing AI companies, including OpenAI, Cursor, and Perplexity, Vercel, and Plaid.
• As AI reshapes software, WorkOS is at the frontier of Human and Agent Authentication, Identity, and Access Control—helping companies answer a new critical question: who are your agents, and what are they allowed to do? Our fast-growing customer base includes hundreds of modern software companies building the next generation of enterprise-ready products.
• experience to your assigned accounts’ key stakeholders - Work with the wider Operations team to provide current state, resources and knowledge to enable exceptional
• experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development - Foster long term customer relationships that grow loyalty to WorkOS and WorkOS products - Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion - Work closely with Sales and other user facing teams as
• experience in enterprise level client-facing work - Strong product sense and energized by the challenge of solving difficult user related problems - Strong written and verbal communication skills - Ability to lead complex integration conversations in a highly consultative and proactive manner - Familiarity with APIs and ability to explain API concepts to WorkOS’s largest and most technical customers - Familiarity with SQL and comfort building basic queries and modifying more complex ones - Strong technical
• experience interfacing with technical teams - Adept client relationship management skills - Ability to engage in business-level and technical conversations at multiple levels of the organization - Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes - Strong organizational skills and self-starting mindset
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.

Experience

• Qualifications - 5+ years

Benefits