Store Manager (Sur La Table)

Ann Arbor, United StatesOn-site

Responsibilities

Recruit, develop and retain a high-performing team to meet the business needs.
Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.
Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth. Customer
Ensure exceptional customer
Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty. Sales & Business Performance
Develop and implement strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across retail operations.
Monitor and analyze key performance metrics daily to identify opportunities and optimize store performance.
Oversee daily store operations, ensuring compliance with company policies and procedures.
Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.
Ensure store safety and cleanliness, addressing any maintenance needs promptly.
Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.

experience by leading a customer-focused, Guest Obsessed culture.
Ability to communicate verbally and work cooperatively with associates and customers.
Ability to remain standing for up to 5 hours at a time.
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
Ability to lift and/or move merchandise weighing up to 50 lbs.
Ability to ascend/descend ladders to retrieve and/or move merchandise.
Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.
Workweeks are expected to be between 46 and 48 hours with the ability to have a flexible schedule, including nights, weekends, and holidays.
Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
Proficiency in Microsoft Office and retail management systems preferred.