CSO Manager

New York, United StatesHybrid

Responsibilities

Lead and Manage Projects/Teams: Lead and support teams and strategic projects within your assigned area, providing coaching and development to team members or frontline managers.
Drive Operational Excellence: Develop, refine, and implement systems and processes to enhance team efficiency and effectiveness, focusing effort on high-value, high-impact work within the current department.
Own Key Metrics: Own and track critical performance metrics (e.g., customer satisfaction, quality, and productivity) for the team or project under your direction, translating data into actionable insights.
Facilitate Alignment & Change: Collaborate actively with Leadership across CSO, Sales, and Product to ensure departmental strategies are aligned with company initiatives and product launches.
Develop Best Practices: Identify and share best practices gained from one department to apply to others, helping to bridge departmental gaps and simplify complex challenges.

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community.
As a Manager, your success is anchored in your ability to apply the following core competencies:
Adaptability: The ability to quickly adjust your approach and actions in response to frequent departmental or project changes.
experience in a fast-paced environment with any of the following team types: onboarding, support, or success
Proven ability to utilize change management practices to quickly gain buy-in and implement new strategies across teams. Prior
experience collaborating with diverse cross-functional teams on complex and impactful initiatives.
Demonstrated ability to implement and integrate technical programs or workflows for non-technical users.

The base wage range for this position based in our New York City Office is targeted at $122,000.00 to $134,200.00 per year.
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks’ Total Reward Philosophy, including all of the perks and

benefits we are proud to offer our team members, please visit Total Rewards @ Justworks .
If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com .

We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues.
If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values
If this sounds like you, you’ll fit right in. Who You Are
Justworks Customer Service Organization is always recruiting.
We are looking for leaders who may fit in various parts of our organization, including Customer Onboarding, Customer Support, Customer Success, and International Support.
You are a highly adaptable and curious leader with a deep passion for optimizing operational efficiency and delivering exceptional service.
You thrive in environments of change, viewing new challenges as opportunities to apply your leadership skills across different functions.
You are a metrics-driven and creative problem-solver whose energy inspires those around you.