customer support
Posted Mar 5Technical/Junior Litigation Support Analyst
at TransPerfect
Uk London, United KingdomOn-site
Responsibilities
- Manage electronic discovery solutions for the culling, processing, hosting and conversion of electronically stored information (ESI) for end clients consisting of mainly law firms and Fortune 500 companies. Description:
- Troubleshoot any tech-related issues; both internally and externally.
- Handle multiple projects and jobs to ensure deadlines are met.
- Ensure smooth transition of work between day and evening shifts.
- Develop and utilize strong analytical skills to research potential solutions and determine appropriate course of action.
- Ensure jobs are completed according to client, and industry standards, and that job specifications and deadlines are adhered to.
- Perform other tech-based special projects or duties when required.
- Create custom event handlers and Relativity Scripts to improve workflow Required Skills:
Requirements
- Bachelor’s Degree in related field, such as computer sciences or information management-technology, a strong technical background is helpful.
- Knowledge of MS Office applications required.
- Ability to convey technical processes and terminology into easy to understand language.
- Ability to work well under pressure and meet tight deadlines.
- Experience in litigation technology/vendor side preferred.
- Knowledge of SQL and/or Visual Basic.
- Experience with LAW PreDiscovery or IPRO is a major plus.
- Experience with Concordance and Summation is a plus.
- Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, e-learning and training, and legal support services.
- With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified.
Additional details
- TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that.
- Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
- This will be 1:00 PM – 10:00 PM (evening shift) Summary: Provide technical Hosting support to Project Management Teams globally.
- Communicate with Project Management Teams as well as clients in order to effectively execute tasks throughout the life cycle of a case.
- Be available to answer client questions about web hosting software and perform various administrative functions of the application(s) to meet clients’ needs.
- Work with Relativity and LAW to execute document productions, including bates stamping, creating load files and performing OCR
- Available to work overtime, including evenings and weekends as needed.
- Available by phone or email when out of the office as needed.
- Positive attitude and ability to develop and implement new ideas to create customized solutions on a client by client basis. Desired Skills:
- About TransPerfect TransPerfect Legal Solutions (TLS) is the industry leader in multilingual legal support services.