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customer support

Posted Mar 5

Technical/Junior Litigation Support Analyst

at TransPerfect

Uk London, United KingdomOn-site

Responsibilities

  • Manage electronic discovery solutions for the culling, processing, hosting and conversion of electronically stored information (ESI) for end clients consisting of mainly law firms and Fortune 500 companies. Description:
  • Troubleshoot any tech-related issues; both internally and externally.
  • Handle multiple projects and jobs to ensure deadlines are met.
  • Ensure smooth transition of work between day and evening shifts.
  • Develop and utilize strong analytical skills to research potential solutions and determine appropriate course of action.
  • Ensure jobs are completed according to client, and industry standards, and that job specifications and deadlines are adhered to.
  • Perform other tech-based special projects or duties when required.
  • Create custom event handlers and Relativity Scripts to improve workflow Required Skills:

Requirements

  • Bachelor’s Degree in related field, such as computer sciences or information management-technology, a strong technical background is helpful.
  • Knowledge of MS Office applications required.
  • Ability to convey technical processes and terminology into easy to understand language.
  • Ability to work well under pressure and meet tight deadlines.
  • Experience in litigation technology/vendor side preferred.
  • Knowledge of SQL and/or Visual Basic.
  • Experience with LAW PreDiscovery or IPRO is a major plus.
  • Experience with Concordance and Summation is a plus.
  • Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, e-learning and training, and legal support services.
  • With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified.

Additional details

  • TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that.
  • Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
  • This will be 1:00 PM – 10:00 PM (evening shift) Summary: Provide technical Hosting support to Project Management Teams globally.
  • Communicate with Project Management Teams as well as clients in order to effectively execute tasks throughout the life cycle of a case.
  • Be available to answer client questions about web hosting software and perform various administrative functions of the application(s) to meet clients’ needs.
  • Work with Relativity and LAW to execute document productions, including bates stamping, creating load files and performing OCR
  • Available to work overtime, including evenings and weekends as needed.
  • Available by phone or email when out of the office as needed.
  • Positive attitude and ability to develop and implement new ideas to create customized solutions on a client by client basis. Desired Skills:
  • About TransPerfect TransPerfect Legal Solutions (TLS) is the industry leader in multilingual legal support services.

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