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Posted May 29Coffee Specialist (Sur La Table)
Southlake, United StatesOn-site
Responsibilities
- Lead engaging and informative coffee brewing demonstrations that showcase our Sur La Table’s expertise and unique competitive edge offerings.
- Guide customers in selecting coffee beans based on flavor profiles, roast levels, and origin. Sales & Business Performance
- Recommend appropriate coffee equipment and maintenance practices based on customer needs.
- Promote and sell coffee products, equipment, and accessories to customers.
- Collaborate on merchandising strategies that highlight key tools and products featured in classes. Operations & Compliance
- Ensure compliance with food safety standards, local health codes, and sanitation regulations.
- Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses.
- Ensure store safety and cleanliness, addressing any maintenance needs promptly.
- Model and ensure consistent adherence to all Sur La Table policies and standard operating procedures (SOPs). Physical Requirements
Requirements
- Ability to communicate verbally and work cooperatively with associates and customers.
- Ability to remain standing for up to 4 hours at a time.
- Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
- Ability to use hands to seize, hold, grasp, turn, or otherwise to grind, tamp, steam, pour, froth, and/or demonstrate other coffee brewing techniques.
- Ability to lift and/or move merchandise weighing up to 50 lbs.
- Ability to ascend/descend ladders to retrieve and/or move merchandise.
- Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.
- Ability to work in a coffee bar area with exposure to hot equipment, steam, varying temperatures, and potential airborne and physical coffee-related allergens. Qualifications & Experience
- Passion for coffee and in-depth knowledge of brewing methods, coffee origins and equipment.
- Proficiency in Microsoft Office and retail management systems preferred.
Additional details
- With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it.
- Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.
- As a Coffee Specialist at Sur La Table, you are the in-store expert and advocate for all things, coffee.
- This position is responsible for delivering #bestincenter service by sharing product knowledge, brewing techniques, and personalized recommendations.
- The Coffee Specialist will play a key role in driving sales of espresso machines, grinders, coffee makers, and accessories through product demonstrations and educational classes. Key
- Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
- Educate customers on a variety of brewing techniques, including pour-over, French Press, AeroPress, espresso, cold brew, and coffee art.
- Assist the store in achieving revenue goals by driving customer engagement and conversion through education.
- Consistently meet or exceed culinary program goals by delivering exceptional classes that drive customer engagement and sales.
- Performance is measured by key KPIs such as second-class sign-ups, retail culinary product sales, and guest feedback through Google reviews.