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Posted 1 weeks agoClient Success Leader
at Machinify
United StatesRemote
Responsibilities
- Ensure the Machinify team delivers value to our clients through efficient operational processes, enhanced reporting, comprehensive user training, and exceptional support strategies
- Help create and drive execution on client strategy including intentional relationship building and supporting growth expansion initiatives
- Identify actionable insights from healthcare claims data and results
- Project financial results and company revenue based on KPI data and business dynamics
- Review all client-facing reporting for accuracy, including reports on
- Generate materials and reporting that can be leveraged to deliver insights to the customer and demonstrate how the program is performing against key success metrics
- Document and create organizational visibility to key internal stakeholders on:
- Introduce new functionality, solutions, or capabilities and receive product feedback for formal communication internally to our Product team
- Support client contracting efforts and SLA management
- Monitor solution performance and deliver quantifiable and qualitative insights to customers via regular meetings, quarterly business reviews, etc.
- Proven track record for cultivating and influencing relationships within the healthcare payer market Previous
Requirements
- Deployed by over 85 health plans, including many of the top 20, and representing more than 270 million lives, Machinify brings together a fully configurable and content-rich, AI-powered platform along with best-in-class expertise.
- Develop a deep understanding of the assigned client’s organizational structure, business objectives, and areas of opportunity and translate that understanding into a unique value proposition that Machinify can deliver measurable results against
- Work with leadership to communicate and message actionable findings to support client understanding of the data
- experience in the healthcare Payment Integrity space highly preferred
- Ability to work with a range of individuals, manage multiple requests with fast turn-around deadlines
- Ability to navigate ambiguity and operate in a autonomous work culture