Define and drive the multi-year roadmap for Workflows and Actions, covering both cloud-delivered SaaS and on-premises deployments.
Lead product definition for the agentic layer of PagerDuty’s automation platform — the Skills, Tools, and Connectors that enable AI agents to act autonomously in production environments.
Define the model for how autonomous SRE agents interact with automation primitives: invoking runbooks, triggering Actions, calling external APIs via Connectors, and escalating when confidence is low.
Own the customer-facing surface of agentic authorization — ensuring permissions, audit logs, and scoping controls are a natural and frictionless extension of current enterprise permissioning models.
Identify and close gaps in the current platform by synthesizing customer feedback, usage data, competitive signals, and engineering constraints into a coherent strategy. Basic
Track record of managing ambiguous, multi-stakeholder roadmaps from vision through GA.
Track record of building positive working relationships with engineering, UX design and teams outside of product development
Requirements
Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more.
We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.
PagerDuty’s Automation Platform includes Workflows, Actions, Connectors, and a growing agentic layer built on Skills and Tools.
This is the backbone of how teams eliminate toil, respond to incidents autonomously, and ultimately enable AI-native SRE agents.
As Senior Product Manager for AI and Automation, you will own product strategy and execution across our Operations Cloud SaaS and on-premises automation products and lead the roadmap for the agentic automation
This is a high-visibility, high impact role that sits at the intersection of developer tooling, enterprise operations, and frontier AI product design.
You will report directly to the Senior Director of Product Management for the AI & Automation group and will partner tightly with engineering, design, GTM, and enterprise customers.
Partner with AI/ML teams and external model providers to ensure PagerDuty’s agentic
Deep fluency in the SRE and DevOps domain — you understand how on-call rotations work, what makes a runbook effective, and what it means to operate production systems. Hands-on
experience with workflow automation, integration platforms, job schedulers, or infrastructure tooling.
Ability to think clearly about authorization models — you don’t need to write policy engine code, but you must be able to reason about principals, permissions, scopes, and trust delegation in conversations with security architects and enterprise customers.
Familiarity with UI/UX best practices, usability testing, and interpreting user research to inform roadmap decisions and feature development
Experience building or shipping AI/ML-powered product features, LLM integrations, or agentic systems.
Prior work with authorization frameworks.
Familiarity with on-premises or hybrid deployment models (Kubernetes operators, air-gapped environments, enterprise security reviews). •
Experience with connector/integration ecosystems or low-code/no-code builder products. MBA a plus Hesitant to apply?
The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises.
With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations.
Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
Experience
5+ years of product management
Benefits
Your package may include: Competitive salary
Comprehensive benefits package
Flexible work arrangements Company equity*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Contact
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
Additional details
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital
Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future.
Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization.
PagerDuty is redefining how modern engineering and operations teams work.
experience we’re building for autonomous SRE agents.
Work closely with engineering to define the trust, safety, and audit boundaries required before automation can act on behalf of an agent rather than a human.
experience is differentiated by domain — leveraging deep SRE context rather than generic automation.
experience shipping customer-facing software at scale; SaaS B2B strongly preferred.
Strong technical aptitude: comfortable reading API specs, digging into telemetry, and holding substantive conversations with senior engineers.
Excellent written and verbal communication; can distill complex platform trade-offs for both technical and executive audiences.