Major Incident Coordinator

On-site

Requirements

From VR/AR solutions to cutting-edge flight simulation, you’ll work alongside brilliant minds in a rewarding and supportive environment with opportunities to learn and grow every day.
experience in IT Operations or Incident Management
Experience managing major and critical incidents IT Technical general knowledge Preferred
Qualifications Bachelor’s degree in IT or related field ITIL 4 Foundation Excellent communication and stakeholder management Ability to drive accountability across technical teams Strong understanding of ITIL Incident & Major Incident processes experience match the

Our Technology & Product Development teams transform bold ideas into immersive, world-class solutions.
With a career that blends flexibility, creativity, and impact, you’ll play a vital role in driving next-generation tech solutions for the moments that matter most.
At CAE, our Technology & Product Development team is dedicated to shaping the future with immersive systems and pioneering technologies that elevate safety and readiness worldwide.
Simply put, you’re empowered to tackle challenges with a team that embraces bold ideas and a commitment to safety and excellence on a global scale.
With a career that blends flexibility, creativity, and impact, you’ll play a vital role in an innovative and collaborative team, driving next-generation tech solutions for the moments that matter most. 11 Key
Responsibilities - Own and lead Major Incidents (P1/P2) as the single point of coordination and control - Must be available for 24/7 on-call - Assess and validate incident priority and business impact Initiate, lead, and control the major incident bridge, ensuring disciplined execution - Mobilize and coordinate technical teams and stakeholders for rapid response - Drive service restoration by ensuring focus, prioritization, and resource alignment - Provide structured and timely communications to