customer support
Posted 23 hours agoPayment Support Analyst
at Xcel Energy
MongoliaOn-site
Requirements
- Requirements Business related degree or equivalent work experience. Demonstrates ability in using database & querying tools for analytical applications.
- Experience in working the utility billing system is desired.
- Ability to effectively communicate and work successfully across business units and professional disciplines.
- Knowledge of Xcel Energy Computer Based systems.
- experience in payment operations, banking, treasury, or accounts receivable systems, working with financial institutions, payment processors, lockbox vendors, and third-party payment providers.
- Strong understanding of electronic payment processing, including; ACH payments, Credit and debit card payments , Electronic lockbox processing , Traditional bank lockbox processing , Digital payment channels , Electronic bill payment platforms and Payment gateways
- Experience researching and resolving payment exceptions across multiple channels.
- Working knowledge of ACH and NACHA Operating Rules, including exceptions, returns, reversals, unauthorized transactions, financial controls, SOX, audit, and regulatory requirements.
- Understanding of payment reconciliation, balancing, settlement, and cash application processes.
- Experience with EDI payment files, remittance files, payment data integrations, bank transmissions, file formats, and secure file transfers.
- Experience with APIs, batch processing, or payment interfaces between enterprise systems and external vendors preferred.
- Proficiency with Microsoft Excel, SQL (preferred), and enterprise financial or billing systems such as SAP, Oracle, PeopleSoft, or equivalent.
Benefits
- Non-Bargaining The anticipated starting base pay for this position is: $64,100.00 to $90,966.66 per year This position is eligible for the following
- benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition
Contact
- Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com .
- ACCESSIBILITY STATEMENT Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users.
- If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com.
Additional details
- Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.
- Position Summary Works as a liaison between Billing personnel and other departments.
- Researches and resolves billing issues, and serves as a central point for the resolution of technical billing problems.
- This position ensures the quality of Billing Services by compiling and monitoring the billing processes and performance measurements.
- Leads efforts for billing process improvements & department efficiencies. Essential
- Responsibilities Researches and evaluates all billing operations (billing, payment options, rate changes, rate refunds, etc) to enhance existing productivity.
- Performs critical analysis of performance results, identifies root causes of ongoing or emerging issues/ trends.
- Creates and tracks specialized reports requested to monitor billing trends.
- Researches and resolves customer account issues to assess whether they are business practice issues or system problems.
- Recommends system enhancements as needed and ensures the necessary training and communication of changes are available to billing personnel.