Knowledge Management Strategy Lead

Denver, United StatesOn-site

Responsibilities

Own end-to-end content strategy and knowledge governance for assigned function(s): creation, maintenance, and continuous improvement of Help Center articles, SOPs, runbooks, playbooks, escalation paths, policy documentation, and support workflows
Lead readiness planning for product launches, policy updates, process changes, and operational initiatives — including go/no-go recommendations, risk registers, mitigation plans, and post-launch retrospectives
Lead cross-functional collaboration across all assigned functions simultaneously — influencing Product, Engineering, Operations, Customer Support, Compliance, Risk, and Training partners at all levels to drive alignment on readiness and content strategy
Establish content standards, information architecture, and governance frameworks that scale across functions and raise the bar for the team
Analyze metrics across assigned function(s) to identify patterns, inefficiencies, and improvement opportunities; drive post-launch reviews and lead improvement initiatives
Guide, coach, and share functional expertise with colleagues within the team; influence parties inside and outside the department on knowledge management processes and practices
Proven track record of independently owning multiple, more complex functions end-to-end and making meaningful program-level decisions with limited outside support

This is a role for someone who is equally fluent in SOPs and go/no-go frameworks, and uses AI to rethink what's possible.
Use AI to tackle complex, domain-specific knowledge problems — not just speed up routine work.
Experienced individual contributor with advanced knowledge of knowledge management and content strategy, and practical
Uses AI to tackle hard, domain-specific problems — not just to speed up work but to rethink what's possible
experience with catered meals, events, and comfortable workspaces.

experience across multiple related job areas — typically 4-5+ years of relevant experience

An estimated $124 trillion of assets will be inherited by younger generations in the next two decades.
Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching. Best-in-class
benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
Lifestyle wallet — a highly flexible
benefits spending account for wellness, learning, and more.
Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! Exceptional office
In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands.
The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones.
For other locations not listed, compensation can be discussed with your recruiter during the interview process. Base Pay Range:
Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $115,000 — $135,000 USD Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $101,000 — $119,000 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $89,000 — $105,000 USD

If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.
We are building an elite team, applying frontier technologies to the world’s biggest financial problems.
Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers.
We’re a high-performing, fast-moving team with ethics at the center of everything we do.
Expectations are high, and so are the rewards.
The Platforms Knowledge Management team's mission is to ensure Robinhood associates and customers have clear, current, and compliant guidance at their fingertips.
We own the knowledge ecosystem — taxonomy, governance, editorial standards, and content lifecycle — and partner closely with CX Strategy, Product, Operations, Compliance, Legal, and Quality to publish SOPs and reusable messaging that are easy to find and use.
As a Knowledge Management Strategy Lead , you will own the full content and readiness lifecycle across multiple, more complex assigned functions — driving knowledge strategy, leading readiness programs, and making meaningful program-level decisions with limited outside support.
You lead cross-functional collaboration across all of your functions simultaneously, influence Product, Engineering, Compliance, and CX partners at all levels, and develop colleagues within the team.
This role is based in our Denver, CO and Westlake, TX offices, with in-person attendance expected at least 3 days per week.