other
Posted 16 hours agoTechnical Account Manager
at Benchling
Boston, United StatesHybrid
Responsibilities
- - Develop and manage project plans for customer engagements, including defining scope, timelines, milestones, and deliverables for Optimization Services Accelerators.
Requirements
- We are rebuilding biotech for the AI era.
- AI has the potential to change this, compressing decades of R&D work into years.
- But that only happens when clean, structured scientific data and AI are built into how science gets done.
- Benchling is the AI platform for biotech R&D.
- Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows.
- We’re building an AI scientist for our customers.
- AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day.
- As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role.
- The Technical Account Manager (TAM) plays a key role within the Optimization Services organization through directly supporting our customers as they leverage Benchling to transform how their research teams work together, post-go-live.
- The successful candidate will bring existing Benchling product expertise and the ability to quickly take ownership of an established book of business, including accounts with complex, multi-workstream Success Packages.
- This role requires strong scientific acumen, project management skills, the ability to build trust with stakeholders ranging from bench scientists to heads of R&D and IT leadership.
- You will collaborate closely with internal and external teams to influence best practices and direction of the customers’ post-go-live experience.
- - Act as the main point of contact for Success Package delivery post-go-live; manage multiple accounts simultaneously with minimal oversight - Proactively partner with customers, CX stakeholders and sales to optimize customers Benchling’s instance to ensure success, engagement, and influence expansion outcomes.
- experience required – candidates must demonstrate hands-on familiarity with Benchling and the ability to independently lead customer-facing Benchling engagements. - BS or M.Sc http://M.Sc. in Molecular Biology, Biochemistry, Genetics, Bioengineering, or similar life science field, required. -