Sr Quality Assurance Engineer (Customer Facing)

Requirements

• We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most.
• About the Team The Pipedream team enables AI agents to connect to the software and services people use every day — including Notion, GSuite, Slack, Zoom, GitHub, Jira, and thousands more.
• Our platform is used by software developers at leading technology companies like Workday, Perplexity, Meta, and Relevance AI who are building AI agents and workflow products.
• If you are energized by working at the intersection of developer tools and AI, and you want to make a meaningful impact on how the next generation of intelligent software gets built, this is the team for you.
• experience in QA, solutions or support engineering, forward deployed engineering, or a closely related function working with technically sophisticated software developers Strong hands-on technical skills, with the ability to develop in JavaScript or Python and reason about production code Proficiency working with APIs, troubleshooting API request failures, and using API documentation Excellent customer service and communication skills, with the ability to credibly engage both software developers and
• Qualifications: Passion for AI products, with hands-on
• experience using AI coding tools (e.g., Claude Code, Codex, Cursor) and building AI agents or agentic workflows
• Experience supporting platforms with large, complex surface areas and managing competing priorities in a customer-facing environment
• Experience mentoring or leading other team members Strong analytical thinking, with the ability to break down complex technical problems into their fundamental parts, identify patterns across support issues, and use logical reasoning to drive root cause analysis and inform process improvements A detail-oriented mindset, with the ability to spot errors or inconsistencies that others may overlook, manage complex information across multiple issues and accounts, and maintain a high level of accuracy and

Experience

• Qualifications: 7+ years of related work

Benefits