Account Executive (Existing Business), Commercial

Responsibilities

• Build relationships with Fin’s small business customers ensuring revenue growth and customer retention
• Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals
• Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
• Track and report all key metrics related to customer growth, retention and Fin product usage growth

Requirements

• Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
• Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce.
• Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.
• As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.
• Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
• Experience managing procurement processes
• Ability to build and maintain deep client relationships across levels in complex organizations
• Demonstrable history of leadership, with both immediate and cross-functional teammates Benefits
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• MacBooks are our standard, but we also offer Windows for certain roles when needed #LI-Hybrid Policies

Experience

• 2+ years managing a large book of business; 150 accounts (retention, renewals, & account growth)
• 1+ years selling SaaS products •

Benefits