Enhance problem solving skills by demonstrating analytical/ logical thinking.
Develop and strengthen claim validation and return to work techniques, where applicable.
Produce objective, clear documentation and technical rationale for all claim determinations and demonstrate the ability to effectively verbally communicate determinations and recommendations.
Coordinate and share information with other products as appropriate.
Maintain expected service and quality standards on all assigned claims.
Maintain a high level of confidence to make fair and appropriate decisions even in the face of disagreement, while also being open and flexible to changing opinion based on new information.
Requirements
To be successful in this role, the Trainee must demonstrate the ability to effectively manage an assigned caseload, while exercising discretion and independent judgment.
Gain an understanding and working knowledge of Unum products, policies/procedures and contracts.
Develop an understanding of the applicable contract/policy definitions and relevant provisions, clauses, exclusions, riders and waivers as well as regulatory and statutory
Acquire an operating knowledge of the applicable claims system(s).
Understanding and demonstration of We are Unum values and Leadership expectations.
What You’ll Bring with You College Degree preferred or equivalent work
Demonstrated ability to operate with a sense of urgency and make balanced claim decisions and recommend direction with the highest degree of integrity and fairness.
PC skills are essential; ability to operate effectively in an imaged environment.
Demonstrated ability to multitask and balance goals and priorities effectively in a highly complex and ever-changing environment.
Self-motivated, independent with proven ability to work effectively on a team and work with others in a highly collaborative team environment.
Benefits
To enable this, we provide: Award-winning culture Inclusion and diversity as a priority Performance Based Incentive Plans Competitive
benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability Generous PTO (including paid time to volunteer!) Up to 9.5% 401(k) employer contribution Mental health support Career advancement opportunities Student loan repayment options Tuition reimbursement Flexible work environments *All the
Help us help others, and join Team Unum today! General Summary: Minimum starting hourly rate is $25.97 **This position is on-site at our Portland, ME home office location*
The base salary range for applicants for this position is listed below.
Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience. $40,000.00-$75,600.00 Additionally, Unum offers a portfolio of
benefits and rewards that are competitive and comprehensive including healthcare
benefits (health, vision, dental), insurance
benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All
Additional details
When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee
benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments.
And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally.
benefits listed above are subject to the terms of their individual Plans .
And that’s just the beginning… With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers.
Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team.
As a Benefit Specialist Trainee, you are primarily responsible for learning and developing the essential skills, knowledge, and behaviors necessary to successfully resolve assigned claims, in accordance with Unum’s claims philosophy, policies and procedures.
Individuals in this role are considered Trainees and are assigned a formal mentor for 12 months until the Trainee is capable of independent work.
The Benefit Specialist Trainee should provide timely claims decisions and strong customer service prior to advancing to the exempt level Benefit Specialist role.
How You’ll Thrive Develop skills to manage a caseload of complex claims; ensuring appropriate sign offs are obtained.