other
Posted YesterdaySenior Manager Workforce Management
at Dutchie
Remote
Requirements
- You will champion and empower our frontline support teams while partnering closely with Product, Engineering, and Operations to identify high-volume, repetitive tasks that can be automated or pushed directly into AI agents and code.
- This is a beta feature to avoid spam applicants.
Benefits
- Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue.
Additional details
- Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis.
- Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Companyâs 10 Most Innovative Companies in North America and listed two years in a row on LinkedInâs Top 50 Startups.
- Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Doggâs Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durantâs Thirty Five Ventures, and other notable angel investors. About This Job
- We are seeking a strategic, forward-thinking Senior Manager Workforce Management & Optimization to lead, scale, and transform our Support Operations workforce ecosystem.
- While you must deeply understand traditional WFM principlesâforecasting, capacity planning, and scheduling âyour primary mandate is to build a future-proof operation.
- You won't just staff for the queue; you will actively work to diminish it through smarter routing, triage, and automated deflection.
- This role sits at the intersection of operational excellence and digital transformation.
- If you are a WFM purist who only wants to manage static spreadsheets, this isn't the role for you.
- If you are an operational leader excited by the challenge of balancing human execution with automated efficiency, we want to hear from you. What You'll Do...