customer support
Posted 3 days agoTier 2 Support Specialist
at Stem, Inc.
On-site
Responsibilities
- Ensure all service requests are followed up on and closed effectively Collaborate with Stem’s Engineering and Development teams to escalate cases, resolve bugs, assist with the implementation of customer features, and support product development.
- Identify opportunities to improve support practices and processes Build and maintain strong relationships with customers and internal teams Other duties as assigned REQUIRED
Requirements
- QUALIFICATIONS: High School Diploma or GED 1+ years’
- experience in customer service Excellent written and verbal communication skills Ability to work rotating weekend shifts after the training period is complete Comfortability operating in a phone-based support environment Willingness to leverage AI tools as part of daily support workflow Strong organizational and technical skills Proficiency with Windows operating system and Microsoft Office (Word, Excel, Outlook) PREFERRED
- QUALIFICATIONS: Associate's degree in electrical engineering or related field Prior
- experience in high-volume technical support call center environment
- Experience with or knowledge of technical products or SaaS support Familiarity with electrical wiring or mechanical experience Basic IT
- Ability to sit or stand (standing desk provided upon request) at a computer terminal for an extended period.
Benefits
- Location: This position is "onsite" in our Broomfield Colorado Office Hourly Range $22.00 - $33.00 What We Offer: At Stem, you will work in a growing, innovative, mission-driven company with talented colleagues that have a passion for building renewable energy systems.
- Stem offers competitive compensation as well as a comprehensive set of
- benefits to support the health and wellness of our employee including: A competitive compensation package, including eligibility for a quarterly bonus Full health
- benefits on the first day of employment (several medical plan options-HDHP and PPO, dental plans, FSA/HSA-with employer contribution, employer paid vision/LTD/STD/Life, variety of voluntary coverage) 401k (pre- or post-tax) on first day of employment 12 paid calendar holidays per year 3 weeks of PTO per year that begins accruing day one 80 hours of paid sick leave Learn More To learn more about Stem, visit our stem.com where you’ll find information about our solutions, technology, partners, case studies,
Additional details
- About Stem - Driven by human and artificial intelligence – Stem is unlocking energy intelligence.
- Stem is a global leader reimagining technology to support the energy transition.
- Turning complexity into clarity, and potential into performance.
- We help asset owners, operators and stakeholders benefit from the full value of their energy portfolio by enabling the intelligent development, deployment, and operation of clean energy assets.
- Our integrated software suite, PowerTrack, is the industry standard and best-in-class for asset monitoring, supported by professional and managed services, under one roof.
- Meant to tackle challenges as seamlessly as possible, Stem shows the information needed clearly and accurately and helps harness raw data to inform actionable insight.
- With global projects managed in 55 countries – from Germany to Japan and across North America – customers have relied on Stem for nearly 20 years to maximize the value of their clean energy projects.
- Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more.
- At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today.
- Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions.