customer support
Posted YesterdayMember Support Specialist
at Revive
Remote
Responsibilities
- Manage and resolve web support tickets and live chats from members.
- Perform outbound calls to members as needed or assigned
- Perform additional duties as assigned Requirements
Requirements
- Responsible for demonstrating the highest skill levels regarding member service, data entry, problem-solving, and the ability to follow-up and follow through to assist members.
- High school diploma or GED required
- Ability to maintain composure to a challenging situation
- Ability to multi-task and be flexible
- Ability to work in a fast-paced, team-oriented environment
- This is a beta feature to avoid spam applicants.
Benefits
- Use, protect, and disclose members protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- experience working with health insurance or in a health care environment
Additional details
- Revive is a dynamic and innovative organization specializing in healthcare delivery and technology.
- We pride ourselves on delivering exceptional products/services and building strong, long-lasting relationships with our valued clients.
- The Member Support Specialist is responsible for answering incoming calls, emails, and chats from the Members and Care Coordinators.
- Also ensuring that members are navigated successfully through their healthcare and social determinant needs. Duties
- Responsible for learning all care plans and building a strong knowledge base to provide excellent customer care.
- Help resolve member concerns pertaining to membership benefits, member portal support, and general inquiries.
- Assist with member education and ensure that each member has access to the services needed.