Program Manager, Professional Services - West

San Francisco, United StatesRemote

Responsibilities

Run delivery across all workstreams: internal team, external partners, customer stakeholders, managing progress, blockers, and alignment simultaneously.
Own the project plan end to end: scope, schedule, budget, risk register, and RAID log across the full engagement lifecycle.
Make technical sequencing decisions when platform constraints, compliance requirements, or partner dependencies force tradeoffs.
Guide customers through AI workflow transformation, helping them move from human-run processes to AI-augmented and agent-assisted operations, and managing the organizational dynamics that come with it.
Manage scope formally: track change requests, assess impact on timeline and budget, and run the change order process when the engagement evolves beyond the original SOW.
Coordinate compliance, security, access management, and third-party approvals in regulated enterprise environments.
Track record of coordinating delivery across organizational boundaries: external partners, customer teams, or both.

Serve as the primary delivery lead for enterprise customers, owning the relationship, the plan, and the outcome from kickoff through go-live and beyond.
Use AI tools actively in your own delivery operations: status reporting, risk synthesis, documentation, and stakeholder communication. You don't just manage teams using AI; you use it yourself.
Work directly in Airtable as an operational tool; hands-on platform fluency is required. Who you are
You are genuinely fluent with AI tools, not aspirationally.
You use AI in your daily delivery workflow, have an informed perspective on where agentic systems create leverage and where they introduce risk, and can help customers navigate both.
PMP or equivalent PMO certification. You know formal project management methodology and apply it as the structure that keeps complex engagements from quietly going off course.
If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you.

5+ years managing technical delivery in complex, multi-stakeholder environments, with accountability for outcomes across teams you don't directly control.

Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience.
Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable .
For work locations in the San Francisco Bay Area, Seattle, Los Angeles, and New York, the on-target earnings range for this role is: $179,500 — $221,500 USD For all other work locations (including remote), the on-target earnings range for this role is: $162,000 — $199,800 USD

All official Airtable communication will come from an @airtable.com email address.
If in doubt, contact us at hr@airtable.com .

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes.
More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Work is being redesigned, and Airtable is built for that moment: the same platform humans run their most critical workflows on is where agents now operate alongside them.
Professional Services is where that redesign happens.
This is not a coordination role; it's a technical delivery lead position with accountability across an Airtable PS team, external development partners, and enterprise customer stakeholders, all moving toward shared milestones across different cadences, compliance requirements, and organizational dynamics.
You sequence the work, hold the relationships, and make real-time decisions when plans meet reality. What you'll do
Sequence work across Agile sprint cycles and Waterfall delivery milestones depending on what the engagement demands, and shift the model when reality requires it.
Hold external partners accountable across organizational boundaries, by relationship and clarity, not authority.
Keep executive stakeholders accurately informed without requiring them to understand the technical details.
You have delivered technical programs for external customers in a professional services or consulting context, not just managed internal projects.