other
Posted 21 hours agoSenior Manager, Commercial Services – Diagnostics
at ResMed
Remote
Responsibilities
- Strong track record of leading strategic initiatives from ideation through execution and scale.
Requirements
- experience in healthcare services, product operations, service strategy, or customer experience roles.
- Experience working with or alongside digital platforms, automation, or AI-based service tools, especially in regulated healthcare settings.
Experience
- Experience: 7+ years of
Benefits
- Service Strategy & Execution – Demonstrated ability to lead service development and transformation initiatives from concept through pilot and early scale, balancing vision with operational discipline Pilot & Program Management – Proven success in designing, launching, and managing pilots with measurable impact, and translating results into scalable service models Analytics and data acumen – Skilled at using data to inform service design, monitor performance, and continuously optimize operations and
- benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members.
- benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.
- Employees have Flexible Time Off (FTO), receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
- Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.
- At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
- A reasonable estimate of the current range for this position is: $157,000 - $196,000 USD.
Additional details
- The Senior Manager, Commercial Services – Diagnostics will serve as the overall accountable owner for the portfolio of Virtuox service programs, with responsibility for developing, managing, measuring, and optimizing programs that support commercial and operational priorities.
- This role will connect product strategy, service design, and operational execution , blend ing strategic thinking with operational execution , and will requir e someone who can shape direction while rolling up their sleeves to deliver impactful results.
- This leader will be accountable for understanding the business context for Virtuox within Resmed , tracking the market landscape, assessing current Virtuox programs, identifying opportunities for new or modified service offerings , and developing new service models through structured pilots.
- T hey will own the program approach from concept through execution, including pilot design, success measures, timelines, stakeholder alignment, operational readiness, and post-pilot evaluation.
- They will be expected to provide clear visibility into program performance and make recommendations on whether to scale, refine, or discontinue a service program based on results.
- The Senior Manager will partner closely with Product Management to ensure the product roadmap and broader business strategy are aligned with the service strategy , and with Operations to ensure programs are delivered to a high performance standard through a sustainable business model.
- Location Preference: San Diego, California Let’s Talk About
- Cross-Functional Leadership – Skilled in aligning with Product, Marketing, Market Access, and Revenue teams to deliver integrated service solutions in complex stakeholder environments.
- Commercial Acumen – Able to define business cases, assess value levers, and support monetization strategies for service initiatives.
- Mindsets & Behaviors: Strategic Ownership: You can see the big picture and know how to build a plan to get there.