Scaled Customer Success Manager - UKI

Dublin, IrelandOn-site

Responsibilities

- Design and run at-scale outreach campaigns to key points of contact in order to assist with Notion adoption.

In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work.
experience at a fast growing software company - You have a track record of success in your current Customer Success or Account Management role -
Experience of managing a large volume of accounts - Strong intrinsic motivation to be a top performer and contribute to a team - You have a growth mindset and thrive in the building stage of a nascent team - You’re motivated by seeing others succeed and grow when you partner with them - You’re highly adaptable, easily acclimating to a rapidly changing business and industry - You love getting to know new people and helping them solve their business problems - You don’t need to be an AI expert, but you’re
- You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results.
experience in scaled program management, or building campaigns in Outreach - You have
experience using Notion - You are curious about data and insights, and have used Salesforce and Gainsight before - You've been a first or early hire at a fast growing start up before - You've got strong technical chops We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers.

Some non-profits even use it to conserve wildlife https://twitter.com/DesertCrocs/status/1004845293018345472!

ABOUT US: Notion helps you build beautiful tools for your life’s work.
Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.
In-person collaboration is essential to Notion's culture.
We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days.
Certain teams or positions may require additional in-office workdays.
ABOUT THE ROLE: - Manage a large portfolio of customers in EMEA.
- Onboard and expand our customer base through tailored Notion consultations, trainings, and assistant programs.
- Work cross functionally with sales partners to ensure strong adoption of Notion.
- Serve as our in-house product ambassador to up-level our customers’ workflows and help them get the most return of investment from Notion.
- Identify and target strategic customers to engage with in order to drive up monthly active users and seat expansion.