Agent Marketing Administrator

Remote

Responsibilities

Manage 60+ incoming Agent requests effectively with accuracy and high-quality deliverables.
Maintain all departmental Service Level of Agreements when it comes to Agent communication and turnaround times.
Perform onboarding procedures for new S.MPLE Agents.
Collaborate with the brokerage team on agent onboarding, starting day one, to help establish efficient daily habits with Agents.
Support VIP Agents and Teams to leverage their business growth.
Write departmental standard operating procedures that are repeatable and scalable.
Ensure compliance with all real estate regulations, company policies, industry best practices, including data protection and confidentiality requirements.
Monitor agent performance and identify opportunities for enhanced efficiency to align with goals and department KPIs

In S.MPLE where we’re transforming real estate through AI-driven support combined with human expertise.
Leverage internal and external AI tools and technology that are provided.
Maintain professional and technical knowledge of SERHANT. ecosystem tools, resources, and technology.
experience in a high-level customer service position with direct client/agent facing interactions. Prior
experience in real estate operations or supporting a high-performing real estate team is strongly preferred.
Proficient in using software and tools, such as Microsoft Office Suite, CRM systems and software.
Familiarity with real estate transactions and contracts a plus
Ability to maintain and handle confidential information Skills
Responsible, organized, and diligent, with sense of urgency and attention to detail