marketing
Posted Apr 10Agent Marketing Administrator
Remote
Responsibilities
- Manage 60+ incoming Agent requests effectively with accuracy and high-quality deliverables.
- Maintain all departmental Service Level of Agreements when it comes to Agent communication and turnaround times.
- Perform onboarding procedures for new S.MPLE Agents.
- Collaborate with the brokerage team on agent onboarding, starting day one, to help establish efficient daily habits with Agents.
- Support VIP Agents and Teams to leverage their business growth.
- Write departmental standard operating procedures that are repeatable and scalable.
- Ensure compliance with all real estate regulations, company policies, industry best practices, including data protection and confidentiality requirements.
- Monitor agent performance and identify opportunities for enhanced efficiency to align with goals and department KPIs
Requirements
- In S.MPLE where we’re transforming real estate through AI-driven support combined with human expertise.
- Leverage internal and external AI tools and technology that are provided.
- Maintain professional and technical knowledge of SERHANT. ecosystem tools, resources, and technology.
- experience in a high-level customer service position with direct client/agent facing interactions. Prior
- experience in real estate operations or supporting a high-performing real estate team is strongly preferred.
- Proficient in using software and tools, such as Microsoft Office Suite, CRM systems and software.
- Familiarity with real estate transactions and contracts a plus
- Ability to maintain and handle confidential information Skills
- Responsible, organized, and diligent, with sense of urgency and attention to detail
Experience
- 4+ years’ experience, with 2-3 years’