Requirements: High School Diploma or equivalent required. 2+ years of
experience in a healthcare customer service role . 1+ year of
experience in a high-volume call center.
Fluency in Spanish required.
Ability to work 40 hours/week, Monday - Friday, with shift availability between 7:00 a.m. and 9:00 p.m.
Proficient computer skills including Microsoft Word, Excel, Outlook required.
Capacity to work unencumbered and independently in a home office/virtual environment.
Proficiency to navigate multiple computer software/systems and multi-screen functionality with ease.
Excellent written communication: ability to document caller interactions in a concise manner.
Excellent verbal communication skills with the ability to present information in an empathetic, clear, way.
Requirements Associate's Degree in Business, Management, or Operations. 2+ years of
experience for our clients. We focus on recruiting, training and retaining those individuals that share similar goals. Come Dare to be Different at Avēsis, where We See You!
Benefits
As a Bilingual Customer Engagement Specialist in our Dental Medicaid Call Center, you will be the vital link between our members and their dental care needs.
Your ability to address inquiries and resolve issues will directly impact the health and satisfaction of our clients, making you a key player in our mission to improve access to dental care.
experience in dental insurance or a dental office.
Exposure to Medicare, Medicare Advantage, or Medicaid insurance claims.
At Avēsis, we strive to design equitable, and competitive compensation programs.
Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
In the United States, we have three geographic pay zones.
For this role, our current pay ranges for new hires in each zone are: Zone A: $16.68-$27.81 Zone B: $18.14-$30.24 Zone C: $19.55-$32.59 FLSA Status: Hourly/Non-Exempt This role may also be eligible for benefits, bonuses, and commission.
Please visit Avesis Pay Zones for more information on which locations are included in each of our geographic pay zones.
Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
Life and disability insurance.
A great 401(k) with company match.
Tuition assistance, paid parental leave and backup family care.
Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
We also would never ask applicants for personal information, such as passport numbers, bank account numbers, or social security numbers, during our process.
Equal Employment Opportunity At Avēsis, We See You.
Contact
Any emails from Avēsis recruiters will come from a verified email address ending in @ Avēsiscom.
If you are unsure of the legitimacy of a communication you have received, please reach out to ITsupport@Avesis.com .
To learn more about protecting yourself from fraudulent activity, please refer to this article link ( https://consumer.ftc.gov/articles/how-avoid-scam ).
If you believe you were a victim of fraudulent activity, please contact your local authorities or file a complaint (Link: https://reportfraud.ftc.gov/#/ ) with the Federal Trade Commission.
Additional details
Join us for an exciting career with the leading provider of supplemental benefits! O ur Promise Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. THIS JOB POSTING IS PART OF OUR ONGOING HIRING FOR CUSTOMER SERVICE REPRESENTATIVES IN OUR 100% REMOTE MEMBER ENGAGEMENT CALL CENTER.
BECAUSE WE FREQUENTLY RECRUIT FOR THIS ROLE, WE KEEP THIS POSTING OPEN YEAR-ROUND TO BUILD A STRONG PIPELINE OF QUALIFIED CANDIDATES. IF YOUR
EXPERIENCE ALIGNS, WE'LL REACH OUT AS POSITIONS BECOME AVAILABLE.
In this rewarding role, you’ll provide compassionate support and expert guidance to Medicaid recipients, helping them navigate their
Join a dynamic team dedicated to making a difference in the lives of underserved communities while advancing your career in a supportive and collaborative environment! Our department's purpose is to enhance the member
Internet connection must be through a cable broadband or fiber optic internet service provider with speeds of at least 50 Mbps download/25 Mbps upload required. *No mobile hot spots permitted.
Demonstrated sensitivity, empathy, and compassion with Member callers.
Able to maintain confidentiality and adhere to HIPAA requirements.
Active listening skills while providing exceptional customer service.
Must be adaptable, flexible, and readily able to adjust to changing situations.