customer support
Posted Apr 2Senior Customer Success Manager
at Prismic
Hybrid
Responsibilities
- Conduct regular business reviews to ensure alignment with customer goals and value realization.
- Collaborate cross-functionally: Work closely with Customer Success Managers, Solution Engineers, Finance, Legal, Product, and Marketing teams to ensure the successful execution of account growth strategies.
- Build long-term relationships with key stakeholders across strategic accounts, ensuring ongoing engagement and retention.
- Drive adoption across your portfolio providing best practices ensuring customer’s satisfaction and growth using Prismic.
Requirements
- We work with thrilling problems like encoding brand voice and visual identity into adaptive systems, designing agentic AI architectures that drive growth, creating tools that let marketers build empathetic flows without code, process automation with AI, etc. 💫 Role We're seeking a french-speaking Senior Customer Success Manager to drive the expansion, retention and adoption of a strategic account portfolio within the Customer Success Team. With your strong
- experience in managing C-level stakeholders and multi-threaded sales processes, you'll own the full sales cycle from opportunity detection to deal closure, driving substantial revenue growth from our customer portfolio along with building strong customer satisfaction and expand their Prismic usage.
- You have worked in fast-growing companies (Series A/B/C) and have a track record of exceeding sales targets in a fast-paced, competitive sales environment.
- Experience working for a company in our current stage and through its growth ($10M - $50M ARR range, product-led growth, lots of change, and building internal structure).
- Proven ability to drive growth across all markets levels and enterprise accounts: From hands-on expansion efforts requiring tactical execution and persistence, to strategic multi-threaded relationship building with C-level stakeholders.
- experience working with companies that sell products or services to marketing teams, with a strong understanding of marketers' goals, KPIs, and workflows.
- Industry knowledge: Strong understanding of trends in digital experience, e-commerce, and content management, with a solid technical aptitude to work alongside developers and technical teams.
- You are proactive and have a problem-solving mindset. AI