operations
Posted 14 hours agoDirector, Operations
Tampa, United StatesOn-site
Responsibilities
- Proactively identify strategic growth initiatives and drive their implementation by conducting opportunity analyses, pitching to health system executives, and developing resourcing plans
- Lead site operations at health system partners including overseeing management of in-clinic pharmacy liaison team
- Collaborate and own relationships with health system stakeholders including clinic, pharmacy, and executive leadership up to Vice President level
- Coach and develop teams to ensure strong, ready-now talent pipeline for key positions
- Host social events onsite with teams to build comradery and culture
- Identify trends, resolves problems; and lead the development of new processes and initiatives to continuously improve the pharmacy's integration with prescribing clinics to ensure the best patient service;
- Facilitate effective communication between the pharmacy, pharmacy liaisons (who will be located in the hospital's clinics), Shields PSC, and clinical areas throughout the hospital;
- Communicate and collaborate with Shields corporate resources to effectively leverage respective subject matter expertise to ensure expectations are consistently exceeded
- Collaborate with pharmacy team to evaluate their pharmacy work flows and processes to advise on quality and operational improvement initiatives to maximize performance
- Manage, organize, and update relevant data using database applications;
Requirements
- Bachelor’s Degree (MBA or other advanced degree preferred) or a minimum of 7+ years of relevant work
- Doctor of Pharmacy (PharmD) or BS in Pharmacy and be a licensed Pharmacist, or a comparable clinical credential (e.g., RN, MD) preferred but not required
- Experience in process development, process mapping, process improvement, hospital, or pharmacy operations preferred •
- Strong Excel and PowerPoint skills, including financial modeling and data visualization
- Ability to build collaborative and meaningful relationships across multiple and diverse stakeholders.
Benefits
- Experience summarizing and presenting operating results in formal Management, senior executives or Board of Director settings, preferably in consulting, investment banking, private equity, or venture-backed environments highly preferred
- Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Additional details
- Provides integrated support across stakeholders (providers, clinical staff, hospital administration, pharmacy, vendors) and throughout the outpatient specialty pharmacy program continuum of care.
- Responsible to ensure that the Specialty pharmacy is delivering "exceptional care," to all of their patients.
- Also responsible for proactively identifying growth opportunities for the specialty pharmacy program and building cost benefit analysis to determine initial viability. Provides day to day oversight of all pharmacy patient liaisons that will be integrated within clinics covering multiple specialties including but not limited to MS, Oncology, Pediatrics, Pulmonology, Rheumatology, Transplant, and Infectious Diseases. The liaisons are responsible for patient
- benefits investigation, prior authorization, and monitoring patient medication adherence to ensure that patients can seamlessly access their outpatient prescriptions.
- The Director of Operations will manage all aspects of Shield's day to day operations with hospital partners and is responsible for the overall financial performance within assigned health system partners. This individual will be responsible for coordinating with pharmacies, administrative, and clinical leadership to develop, implement, and monitor performance on growth initiatives while maintaining excellent patient and clinician satisfaction scores. Key Responsibilities
- Meet or exceed both internal and external financial, operational, and patient outcome & satisfaction targets
- P&L ownership for financial results of health system partner sites
- Work cross-functionally with Shields functional leadership to optimize processes and drive operational improvements
- Responsible for developing and executing on account management plan at health system partners
- Leadership & day-to-day performance management and accountability to all dedicated staff supporting health system partners