engineering
Posted May 6Backend Engineer II – Data Platform
at Netomi
IndiaRemote
Requirements
- About the Company: Netomi is the leading agentic AI platform for enterprise customer experience.
- Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case.
- Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us! Netomi is seeking a highly analytical and detail-oriented candidate to join the Analytics team in Gurugram.
- You will enjoy working with rich data sets, modern business intelligence technology, and the ability to see your insights drive the features for our customers.
Additional details
- We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey.
- Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
- As part of the team, you will work with data science, product, engineering, and customer success teams to drive complex data and trend analyses to propose ways to improve and, thereby contributing to improve the experience.
- You will also be responsible for benchmarking and measuring the performance of various product operations projects, building and publishing detailed scorecards and reports, identifying and driving new opportunities based on customer and business data.
- You will also have the opportunity to contribute to the development of policies, processes, and tools to address product quality challenges in collaboration with teams.